HelpCrunch vs. Smartsupp

Smartsupp

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
Smartsupp	Score 9.3 out of 10	N/A	Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.	$20 per month 100 to 200 live chat conversations per month

Pricing

HelpCrunch

Smartsupp

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

Ultimate: $239
per month
Standard: starting at $20
per month 100 to 200 live chat conversations per month
Pro: starting at $30
per month 100 to 800 live chat conversations per month

Offerings

Pricing Offerings
HelpCrunch	Smartsupp
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

Discount available for annual pricing.

More Pricing Information

Community Pulse
	HelpCrunch	Smartsupp
Considered Both Products	HelpCrunch Verified User Anonymous Chose HelpCrunch It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Helpful? SK Shahid Khan Founder Chose HelpCrunch I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. … Incentivized Helpful? AS Alan Smith Owner & Operator Chose HelpCrunch We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the … Incentivized Helpful? Verified User Anonymous Chose HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Incentivized Helpful?	Smartsupp Verified User Anonymous Chose Smartsupp Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job. Incentivized Helpful? Yves Pauwels Project Manager Chose Smartsupp None Incentivized Helpful? Verified User Anonymous Chose Smartsupp All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer … Incentivized Helpful?

Features

HelpCrunch

Smartsupp

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	HelpCrunch - Ratings	Smartsupp 8.2 Ratings 5% below category average
Chat history and transcripts	00 Ratings	8.20 Ratings
Chat reporting	00 Ratings	8.50 Ratings
Chat and web analytics	00 Ratings	7.90 Ratings

Best Alternatives
	HelpCrunch	Smartsupp
Small Businesses	Gist Score 9.5 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	Smartsupp
Likelihood to Recommend	8.0 (0 ratings)	7.9 (0 ratings)
Usability	- (0 ratings)	8.1 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	HelpCrunch	Smartsupp
Likelihood to Recommend	HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment. SK Shahid Khan Founder Read full review	Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc. Incentivized Verified User Anonymous Read full review
Pros	Affordable pricing Great customer support Useful features Verified User Anonymous Read full review	Live chat function Ability to see where traffic from our website is from Ability to see browsing history on youtr website Incentivized Verified User Anonymous Read full review
Cons	It needs additional training resources. End user support is not the greatest. Incentivized Verified User Anonymous Read full review	customer support doesn't answer chat requests or messages implementation of the trial option works but not clear wether extra features work in trial Incentivized Yves Pauwels Project Manager Read full review
Usability	No answers on this topic	Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering. Verified User Anonymous Read full review
Support Rating	Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	No answers on this topic
Alternatives Considered	It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Verified User Anonymous Read full review	Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job. Verified User Anonymous Read full review
Return on Investment	Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors AS Alan Smith Owner & Operator Read full review	Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer Verified User Anonymous Read full review
ScreenShots	HelpCrunch Screenshots