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Helpdesk Pilot vs. ServiceNow IT Service Management

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Helpdesk Pilot

ServiceNow IT Service Management

518 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpdesk Pilot

    		N/AN/AHelpdesk Pilot is a help desk software designed for Customer Support and IT Help Desk Management. It allows businesses to manage support services more efficiently, treating each and every incoming request as a unique, traceable ticket.

    $4,140

    per year

    ServiceNow IT Service Management

    Score8.7 out of 10
    		N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A
    Pricing
    Helpdesk PilotServiceNow IT Service Management
    Editions & Modules
    Enterprise Edition
    $4140
    per year
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    Helpdesk PilotServiceNow IT Service Management
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
    More Pricing Information
    Features
    Helpdesk PilotServiceNow IT Service Management
    Incident and problem management
    Comparison of Incident and problem management features of Helpdesk Pilot and ServiceNow IT Service Management
    Feature
    Helpdesk Pilot
    -
    Ratings
    ServiceNow IT Service Management
    8.9
    68 Ratings
    Organize and prioritize service tickets00 Ratings10.067 Ratings
    Expert directory00 Ratings8.051 Ratings
    Service restoration00 Ratings8.056 Ratings
    Self-service tools00 Ratings10.065 Ratings
    Subscription-based notifications00 Ratings9.063 Ratings
    ITSM collaboration and documentation00 Ratings9.060 Ratings
    ITSM reports and dashboards00 Ratings8.062 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Helpdesk Pilot and ServiceNow IT Service Management
    Feature
    Helpdesk Pilot
    -
    Ratings
    ServiceNow IT Service Management
    8.3
    61 Ratings
    Configuration mangement00 Ratings8.060 Ratings
    Asset management dashboard00 Ratings8.059 Ratings
    Policy and contract enforcement00 Ratings8.952 Ratings
    Change management
    Comparison of Change management features of Helpdesk Pilot and ServiceNow IT Service Management
    Feature
    Helpdesk Pilot
    -
    Ratings
    ServiceNow IT Service Management
    9.0
    62 Ratings
    Change requests repository00 Ratings9.062 Ratings
    Change calendar00 Ratings9.056 Ratings
    Service-level management00 Ratings9.058 Ratings
    User Ratings
    Helpdesk PilotServiceNow IT Service Management
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (79 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (13 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (22 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)