TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Pricing
    Helpjuice
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Helpjuice
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
    More Pricing Information
    Community Pulse
    Helpjuice
    Considered Both Products
    Helpjuice
    Chose Helpjuice
    Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, …
    Incentivized
    Chose Helpjuice
    We had particular requirements when finding the right product for our needs. We were looking for a product that would allow review before publishing, a web-based platform, and a fair price point when entering this market. As we looked at other products, they were missing one …
    Incentivized
    Chose Helpjuice
    It's customer support and management are better then other tools.
    Incentivized
    Chose Helpjuice
    Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
    Incentivized
    Chose Helpjuice
    Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Helpjuice
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice
    Feature
    Helpjuice
    4.0
    3 Ratings
    Organize and prioritize service tickets2.02 Ratings
    Expert directory7.02 Ratings
    Subscription-based notifications2.02 Ratings
    ITSM collaboration and documentation4.03 Ratings
    Ticket creation and submission4.02 Ratings
    Ticket response5.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice
    Feature
    Helpjuice
    6.5
    4 Ratings
    External knowledge base5.03 Ratings
    Internal knowledge base8.03 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice
    Feature
    Helpjuice
    6.0
    3 Ratings
    Customer portal5.03 Ratings
    IVR6.01 Ratings
    Social integration8.01 Ratings
    Email support3.02 Ratings
    Help Desk CRM integration8.01 Ratings
    User Ratings
    Helpjuice
    Likelihood to Recommend
    2.0
    (4 ratings)