Helpshift

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Helpshift	Score 8.0 out of 10	N/A	Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.	$150 per month Issue

Pricing

Helpshift

Editions & Modules

Starter: $150.00
per month Issue
Enterprise: Please contact Helpshift
per month Issue
Growth: Please contact Helpshift
per month Issue

Offerings

Pricing Offerings
Helpshift
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

More Pricing Information

Community Pulse
	Helpshift
Considered Both Products	Helpshift Amanda de Carli Assistente de Costumer Experience Chose Helpshift Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times. Incentivized Helpful? Angel Brockbank Director of Customer Experience Chose Helpshift Helpshift is reasonably priced and has great analytics and capabilities and is very user-friendly. We had a hard time with Intercom about 2 years ago when we tried to implement them because their analytics were very minimal and wouldn't track what we needed it to. We haven't … Incentivized Helpful? Verified User Anonymous Chose Helpshift One of the previous systems we used was Zendesk and it really only housed emails like Microsoft Outlook would: not very organized, very clunky to use, with long loading times. The meta data that is recorded by Helpshift was another deciding factor for the stakeholders as that … Incentivized Helpful?

Features

Helpshift

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Helpshift 6.4 Ratings 23% below category average
Organize and prioritize service tickets	5.50 Ratings
Expert directory	3.60 Ratings
Subscription-based notifications	6.40 Ratings
ITSM collaboration and documentation	4.50 Ratings
Ticket creation and submission	9.10 Ratings
Ticket response	9.10 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Helpshift 5.0 Ratings 44% below category average
External knowledge base	1.00 Ratings
Internal knowledge base	9.10 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Helpshift 4.5 Ratings 53% below category average
Customer portal	5.50 Ratings
IVR	2.70 Ratings
Social integration	7.30 Ratings
Email support	2.70 Ratings
Help Desk CRM integration	4.50 Ratings

Best Alternatives
	Helpshift
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Helpshift
Likelihood to Recommend	9.1 (0 ratings)
Usability	9.0 (0 ratings)
Support Rating	9.1 (0 ratings)

User Testimonials
	Helpshift
Likelihood to Recommend	If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend. Incentivized Verified User Anonymous Read full review
Pros	FAQ triggers by Google extensions customer service chat priority Amanda de Carli Assistente de Costumer Experience Read full review
Cons	The look could do with a bit of an upgrade. It's not a very big deal and isn't hard on the eyes but could probably be a bit more vibrant (or allow for customization). Better mobile support would be great. At the moment, it's very hard to try and do tickets from a phone. Incentivized Verified User Anonymous Read full review
Usability	Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon. Incentivized Angel Brockbank Director of Customer Experience Read full review
Support Rating	The few times we've had to contact them, they were courteous and gave us the information we needed swiftly. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Helpshift is reasonably priced and has great analytics and capabilities and is very user-friendly. We had a hard time with Intercom about 2 years ago when we tried to implement them because their analytics were very minimal and wouldn't track what we needed it to. We haven't gone with Zendesk because we've heard from multiple people that their customer support was sub-standard Incentivized Angel Brockbank Director of Customer Experience Read full review
Return on Investment	The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift. The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools. Incentivized Verified User Anonymous Read full review
ScreenShots