| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Helpshift | Score8 out of 10 | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||
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| Considered Both Products | Chose Helpshift Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Helpshift Helpshift is reasonably priced and has great analytics and capabilities and is very user-friendly. We had a hard time with Intercom about 2 years ago when we tried to implement them because their analytics were very minimal and wouldn't track what we needed it to. We haven't … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
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| Incident and problem management |
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| Multi-Channel Help |
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| Helpshift | |
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| Likelihood to Recommend | 9.1 |
| Usability | 9.0 |
| Support Rating | 9.1 |
