TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpSpot

    Score2 out of 10
    N/AHelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.

    $49

    per month

    Pricing
    HelpSpot
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    HelpSpot
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    HelpSpot
    Considered Both Products
    UserScape
    Chose HelpSpot
    HelpSpot's capabilities certainly exceed those of Microsoft Outlook. With the organizational functions and HTML expertise, it allowed our team to complete tasks that were not even achievable with our prior system. It was a great product that I know that company is still using …
    Incentivized
    Chose HelpSpot
    HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the …
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    HelpSpot
    Incident and problem management
    Comparison of Incident and problem management features of HelpSpot
    Feature
    HelpSpot
    9.0
    1 Ratings
    Organize and prioritize service tickets9.01 Ratings
    Ticket creation and submission9.01 Ratings
    Ticket response9.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of HelpSpot
    Feature
    HelpSpot
    9.0
    1 Ratings
    Internal knowledge base9.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HelpSpot
    Feature
    HelpSpot
    9.0
    1 Ratings
    Email support9.01 Ratings
    User Ratings
    HelpSpot
    Likelihood to Recommend
    9.0
    (3 ratings)
    Likelihood to Renew
    2.3
    (2 ratings)