TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpWire

    Score9.4 out of 10
    N/AHelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…

    $0

    (for 1 remote connection at a time)

    ShowMyPC

    Score8.2 out of 10
    N/AShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.

    $14

    per month

    Pricing
    HelpWireShowMyPC
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HelpWireShowMyPC
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe product is free of charge, no Ads, no extra fees—
    More Pricing Information
    Features
    HelpWireShowMyPC
    Security
    Comparison of Security features of HelpWire and ShowMyPC
    Feature
    HelpWire
    10.0
    4 Ratings
    ShowMyPC
    -
    Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of HelpWire and ShowMyPC
    Feature
    HelpWire
    8.2
    6 Ratings
    ShowMyPC
    7.4
    2 Ratings
    File transfer8.76 Ratings8.02 Ratings
    Instant message7.76 Ratings7.02 Ratings
    Screen sharing00 Ratings10.02 Ratings
    Secure remote access with Smart Card authentication00 Ratings6.01 Ratings
    Access to sleeping/powered-off computers00 Ratings7.01 Ratings
    Over-the-Internet remote session00 Ratings10.02 Ratings
    Initiate remote control from mobile00 Ratings8.01 Ratings
    Remote management of servers & workstations00 Ratings9.02 Ratings
    Centralized management dashboard00 Ratings6.02 Ratings
    Session record00 Ratings7.02 Ratings
    Annotations00 Ratings7.01 Ratings
    Monitoring and Alerts00 Ratings8.01 Ratings
    Multi-platform remote control00 Ratings3.01 Ratings
    Remote Access
    Comparison of Remote Access features of HelpWire and ShowMyPC
    Feature
    HelpWire
    9.3
    6 Ratings
    ShowMyPC
    -
    Ratings
    Attended device access10.06 Ratings00 Ratings
    Virtual device access10.03 Ratings00 Ratings
    Multiple-display support9.26 Ratings00 Ratings
    Multiple concurrent sessions8.23 Ratings00 Ratings
    User Ratings
    HelpWireShowMyPC
    Likelihood to Recommend
    9.4
    (6 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (4 ratings)
    -
    (0 ratings)