TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpWire

    Score9.4 out of 10
    N/AHelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…

    $0

    (for 1 remote connection at a time)

    Splashtop

    Score8.5 out of 10
    N/ASplashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…

    $99

    per year per user

    Pricing
    HelpWireSplashtop
    Editions & Modules
    No answers on this topic
    Splashtop Remote Access Pro
    $8.25
    per month per user, billed annually
    Splashtop Remote Access Performance
    $13.00
    per month per user, billed annually
    Splashtop Remote Support Enterprise
    Contact Sales
    per month per concurrent technician, billed annually
    Splashtop Remote Access Enterprise
    Contact Sales
    per month per user, billed annually
    Splashtop On-Prem
    Contact Sales
    Splashtop Autonomous Endpoint Management (AEM)
    Contact Sales
    per month per endpoint, billed annually
    Splashtop Remote Support SOS
    Starting at $22.00
    per month per concurrent technician, billed annually
    Offerings
    Pricing Offerings
    HelpWireSplashtop
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe product is free of charge, no Ads, no extra fees—
    More Pricing Information
    Community Pulse
    HelpWireSplashtop
    Considered Both Products
    Electronic Team
    Chose HelpWire
    A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy …
    Incentivized
    Chose HelpWire
    clear interface compared to other solutions, and I don't have to pay for it when I use it for my work
    Incentivized
    Splashtop
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HelpWireSplashtop
    Security
    Comparison of Security features of HelpWire and Splashtop
    Feature
    HelpWire
    10.0
    4 Ratings
    Splashtop
    -
    Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of HelpWire and Splashtop
    Feature
    HelpWire
    8.2
    6 Ratings
    Splashtop
    7.8
    43 Ratings
    File transfer8.66 Ratings9.039 Ratings
    Instant message7.76 Ratings7.930 Ratings
    Screen sharing00 Ratings9.337 Ratings
    Access to sleeping/powered-off computers00 Ratings3.013 Ratings
    Over-the-Internet remote session00 Ratings9.342 Ratings
    Initiate remote control from mobile00 Ratings7.626 Ratings
    Remote management of servers & workstations00 Ratings9.07 Ratings
    Centralized management dashboard00 Ratings7.132 Ratings
    Session record00 Ratings7.219 Ratings
    Annotations00 Ratings9.02 Ratings
    Monitoring and Alerts00 Ratings6.05 Ratings
    Multi-platform remote control00 Ratings8.733 Ratings
    Remote Access
    Comparison of Remote Access features of HelpWire and Splashtop
    Feature
    HelpWire
    9.3
    6 Ratings
    Splashtop
    -
    Ratings
    Attended device access10.06 Ratings00 Ratings
    Virtual device access10.03 Ratings00 Ratings
    Multiple-display support9.26 Ratings00 Ratings
    Multiple concurrent sessions8.23 Ratings00 Ratings
    User Ratings
    HelpWireSplashtop
    Likelihood to Recommend
    9.4
    (6 ratings)
    9.3
    (481 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.4
    (35 ratings)
    Usability
    9.5
    (4 ratings)
    8.2
    (25 ratings)
    Availability
    -
    (0 ratings)
    9.8
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.8
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    9.6
    (440 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.8
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.1
    (3 ratings)