TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpWire

    Score9.4 out of 10
    N/AHelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…

    $0

    (for 1 remote connection at a time)

    TSPlus

    Score8 out of 10
    N/ATSplus Remote Access solution enables remote connections to desktops and apps from any device, at any time. It is presented as an alternative to Windows Terminal Server,RDS & Citrix, enabling users to start applications and hold Remote Desktop sessions from any device, anywhere.

    $29

    per month per workstation

    Pricing
    HelpWireTSPlus
    Editions & Modules
    No answers on this topic
    Desktop Edition
    $180
    one-time fee up to 3 users
    Web Mobile Edition
    $250
    one-time fee up to 3 users
    Enterprise Edition
    $290
    one-time fee up to 3 users
    Web Mobile Plus
    $970
    one-time fee up to 10 users
    Enterprise Plus
    $1,210
    one-time fee up to 10 users
    Offerings
    Pricing Offerings
    HelpWireTSPlus
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe product is free of charge, no Ads, no extra feesAdditional users incur an extra expense. Potential buyers may also purchase a monthly subscription or rent the product month-to-month.
    More Pricing Information
    Features
    HelpWireTSPlus
    Security
    Comparison of Security features of HelpWire and TSPlus
    Feature
    HelpWire
    10.0
    4 Ratings
    TSPlus
    -
    Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of HelpWire and TSPlus
    Feature
    HelpWire
    8.2
    6 Ratings
    TSPlus
    10.0
    1 Ratings
    File transfer8.76 Ratings10.01 Ratings
    Instant message7.76 Ratings00 Ratings
    Screen sharing00 Ratings10.01 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.01 Ratings
    Over-the-Internet remote session00 Ratings10.01 Ratings
    Initiate remote control from mobile00 Ratings10.01 Ratings
    Remote management of servers & workstations00 Ratings10.01 Ratings
    Remote Active Directory® management00 Ratings10.01 Ratings
    Centralized management dashboard00 Ratings10.01 Ratings
    Session record00 Ratings10.01 Ratings
    Annotations00 Ratings10.01 Ratings
    Monitoring and Alerts00 Ratings10.01 Ratings
    Multi-platform remote control00 Ratings10.01 Ratings
    Remote Access
    Comparison of Remote Access features of HelpWire and TSPlus
    Feature
    HelpWire
    9.3
    6 Ratings
    TSPlus
    -
    Ratings
    Attended device access10.06 Ratings00 Ratings
    Virtual device access10.03 Ratings00 Ratings
    Multiple-display support9.26 Ratings00 Ratings
    Multiple concurrent sessions8.23 Ratings00 Ratings
    User Ratings
    HelpWireTSPlus
    Likelihood to Recommend
    9.4
    (6 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (4 ratings)
    -
    (0 ratings)