| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hesk | Score10 out of 10 | N/A | Hesk is a free to install help desk from Klemen Stirn, a company headquartered in Slovakia. | N/A |
 Jira Service Management | Score7.9 out of 10 | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
| Hesk | Jira Service Management | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Hesk | Jira Service Management | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Jira Service Management Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Hesk | Jira Service Management | |||||||||||||||||||||||||
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| Incident and problem management |
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| Change management |
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| Hesk | Jira Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 7.3 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.0 |
| Support Rating | - | 9.1 |
