Hexnode UEM vs. Ivanti Neurons for MDM

Hexnode was best suited for us to manage android devices and more specifically for Kiosk Lockdown and restrictions. Hexnode being a UEM offers support for platforms as well. It certainly does open doors for us to increase and take up more devices under the management of Hexnode. As said earlier, Hexnode does not support wearables as of now; would be great if they could start supporting them soon.

MobileIron is a great tool for mobile device management. It is well suited for deploying mail to devices, as well as providing security/compliance items to a device (require a passcode, install certificates). The store app is also great for pushing users to specific, needed apps without trusting them to find the correct one in the store. MobileIron is not well suited for environments which do not restrict access to mail or use a cloud-based mail provider (such as O365) as the native apps make it easier to get mail from these sources than to manage an MDM environment.

Incentivized

• Setting mandatory applications and the silent installation of enterprise apps.
• Hexnode integrates with the Apple Device Enrollment Program and Apple Volume Purchase Program, enabling bulk software purchases and device enrollment.
• Blocklisted applications would be uninstalled from the device and would not be available for download again.

• Organization: with it's flexible label structure and hooks into ActiveDirectory, MobileIron is effective at applying different policies to different groups of employees, depending on the country they live and work in.
• Reporting: Generating and interpreting reports is a task that is quickly learned and executed.
• Adaptability: MobileIron adapts to the changing mobile environment by incorporating and testing up-and-coming technologies such as Android Enterprise and Apple Business Manager (formerly DEP)

Incentivized

• We utilize a small number of Windows devices in addition to Android ones, however, Hexnode UEM has very few Windows-specific restrictions compared to those for other platforms.
• When we turned on the remote control, the Hexnode for Work app would periodically crash.
• We had to get in touch with their tech support to resolve the issue because the Multi app kiosk mode for Windows devices was not correctly pushed.

• It is a fairly complicated product at first, you will need to dedicate time to properly implement it and learn how it works.
• It needs built in AV/Malware detection, right now it can utilize 3rd parties for this feature and it snaps into the product but the 3rd parties are fairly expensive
• The admin GUI could probably use some tweaks to make it easier but it has gotten better over the last few releases

Incentivized

It works exactly as needed, no need to find another solution.

Incentivized

They are in my eyes no longer the leader of MDM management. They have never really given me solutions to problems and this would include app deployment problems, byod portal issues, etc until the past few years, i have changed my scale from 2 to 8 because of it working much better now.

Incentivized

UX is pretty good, but various screens are a bit redundant. Managing user and managing devices is often one in the same operation, but is broken across multiple screens. Device management policies are strange because if you make a "macOS" policy, why does it have all the Windows, iOS, Android etc options? It's unlikely you'll want all of these options for all possible OSes in one policy, but that's the only way to build a policy. Manage policy changes require remote system restart which is highly disruptive to employees.

Incentivized

Its easy to use but if you want to do any advanced features download the pdf and go though it.

Incentivized

Online chat support is the best I have received from my vendors.

Incentivized

I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy

Incentivized

It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it

Incentivized

Follow the steps, and it will install very easy.

Incentivized

None, implementation went great

Incentivized

We previously utilized Miradore MDM for all of our tablets and management. We have since made the switch to Hexnode UEM and are migrating all of our tablets to it instead. We have saved money with this switch and we have been able to easily remove our tablets from Miradore and set them up within Hexnode UEM instead.

Incentivized

Jamf is a great platform but does not offer the wide range of integrations. It feels like an Apple-centric product, and it is. Airwatch was pricier and did not offer enough compelling advantages when feature sets were compared, so it was hard to justify the additional cost. MobileIron has proven to be a wise investment because of their continued focus on information security, and the platform can be extended to our Macs and Windows 10 devices

Incentivized

• We already had someone try to walk away with an ipad after deploying Hexnode, and we were immediately able to force an activation lock telling them to bring it back and they did.
• It has saved us a lot of time setting up ios devices as we have a limited amount of IT staff and Hexnode makes it take probably around ten minutes an ipad.
• Employee experience has improved since we can reset code remotely and they no longer have to send the ipads back to the corporate office to get reset.

Incentivized

• MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
• I believe MobileIron is more effective with Android devices than iOS.
• MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.

Incentivized