HGS PULSE vs. Piano Analytics
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HGS PULSE | N/A | N/A | HGS Pulse is a contact center analytics software solution designed to reduce costs, improve the CX, and increase the operational efficiency of call centers, from HGS Digital of Hinduja Global Solutions Ltd. | N/A |
 Piano Analytics | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Piano Analytics, formerly AT Internet, provides digital analytics to help customers measure their audience, optimise their digital performance and create value. From data collection to exploration, activation, and the sharing of actionable insights, the Piano Analytics Suite is designed to provide reliable high-quality data to enhance decision-making company-wide. Adapted to e-commerce, media, finance/banking, and corporate websites & mobile apps, the vendor promises an easy-to-use solution… | $430 per server calls consumption |
| HGS PULSE | Piano Analytics | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | $430 per server calls consumption | ||||||||||||||
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| HGS PULSE | Piano Analytics | |
|---|---|---|
| Likelihood to Recommend | - | 8.0 |
| Likelihood to Renew | - | 8.0 |
| Usability | - | 8.3 |
| Availability | - | 9.5 |
| Performance | - | 9.0 |
| Support Rating | - | 9.0 |
| In-Person Training | - | 5.0 |
| Implementation Rating | - | 8.0 |
| Configurability | - | 9.0 |
| Product Scalability | - | 8.0 |
| Vendor post-sale | - | 6.0 |
| Vendor pre-sale | - | 8.0 |