HireRight vs. Vault Verify

We needed more security as far as hiring new people was concerned. HireRight becomes the right candidate for this position. The best thing about this is partnered with HR services and integrations with other tools that make it easy to keep records and set up. However, its UI is outdated, they can update it to improve performance and user friendly.

Incentivized

I think it is well suited for the request types we get and our experience with VV has been seamless.

• We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
• It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
• The background checks themselves are aesthetically pleasing, which makes it easier to review results.

Incentivized

• Took a large amount of manual work off of our plates
• Quick turn around for requests
• Accurate information provided - took the human error part out

Incentivized

• Customer Service. They lack here. It takes too long to resolve issues, especially with your assigned account manager. I have to continue to ask for an update and sometimes, I do not get a response back.
• Back Up Account Managers - The account manager you are assigned may not be available. We need to be provided a list of people we can contact in the event that our POC in unavailable.

Incentivized

• We get various requests for employment verification letters from current employees. It would be nice to have a feature within vault verify that could house various letter templates and allow us to direct all our employees there. Rather than creating a letter inhouse.

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

Vault Verify has been the best company to work with. The implementation was so easy, quick, and smooth, the customer service is beyond that of other HRIS systems, and the level of trust with I have for Vault Verify to handle our verifications of employment are beyond what my expectations were. All of this and we get money back for every verification that is comppleted was almost too good to be true, but it is true! I recommend this company to everyone who asks! I work with a lot of vendors and they are by far the best

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

There are various ways you are able to call HireRight. They do have busy times and so the live chat is helpful because you are able to leave the chat open until an agent is available (and do work than being tied to a phone).

Incentivized

HireRight is not on the same level as One Source Background Checks. They provide more detailed reports and background check history. They are able to customize your background checks. They also integrate well with our ATS. One Source also holds background check data on file for 2 years. We also use them for an OSCC contractor certifier, which I don't think HireRight does.

Incentivized

Our company previously used Equifax. We had issues with customer service and overall performance. Vault Verify was a game-changer for us.

Incentivized

• Improved candidate experience. Our process is now more modern and appealing to candidates, as well as easier to complete.
• Pre-employment screening times have improved, reducing our time to hire. This helps us get new hires onboarded and working faster, which is a win for our new hires and our location managers.
• Online document retention keeps confidential information secure, and reduces the paperwork and clutter we are forced to manage on-site.

• It has saved us multiple hours of work per week.
• It gives our employees immediate access to the VOEs they need.
• It has paid us instead of having us pay them.