Hitwise (discontinued) vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hitwise (discontinued) | Score8 out of 10 | N/A | Hitwise was a competitor comparison intelligence and audience intelligence platform from Connexity in Santa Monica (who acquired Hitwise and its technology in 2015 from Experian), which allowed users to discover characteristics unique to their audience vis-a-vis the customers of a competitor to to fine tune and improve future marketing efforts and outreach to new customers. Hitwise was discontinued in 2020. | N/A |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Hitwise (discontinued) | Sprinklr Service | |
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| Likelihood to Recommend | 7.0 | 9.0 |
| Likelihood to Renew | - | 7.5 |
| Usability | - | 9.0 |
| Availability | - | 9.9 |
| Performance | - | 9.9 |
| Support Rating | - | 9.1 |
| In-Person Training | - | 10.0 |
| Implementation Rating | - | 9.0 |