Hiver

Hiver

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Hiver	Score7.7 out of 10	N/A	Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…	$24 per month per user

Pricing

Hiver

Lite: $24
per month per user
Growth: $34
per month per user
Pro: $59
per month per user
Elite: Contact Sales

Pricing Offerings
Hiver
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

No setup fee

20% discount for annual pricing.

Community Pulse
Key User Insights
	Hiver
Considered Both Products	Hiver Verified User Chose Hiver Hiver is better than Front as it plugs directly into Gmail so no need to log into a separate email. While Gmelius has more features the price seems to be higher to. So it would depend on the volume and features needed when deciding between Hiver and Gmelius. Both can automate … Incentivized Helpful? Megan Shorter Managing Director in Human Resources at People Medical Consulting Pty Ltd (Staffing & Recruiting, 1-10 employees) Chose Hiver Hiver was the only option we looked at. There didn't appear to be many alternatives in the market. Incentivized Helpful? Verified User Chose Hiver True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Hiver

Comparison of Incident and problem management features of Hiver
Feature	Hiver 9.0 4 Ratings
Organize and prioritize service tickets	9.04 Ratings
Ticket creation and submission	9.04 Ratings
Ticket response	9.04 Ratings

Comparison of Self Help Community features of Hiver
Feature	Hiver 8.0 1 Ratings
External knowledge base	8.01 Ratings
Internal knowledge base	8.01 Ratings

Comparison of Multi-Channel Help features of Hiver
Feature	Hiver 8.5 4 Ratings
Customer portal	8.01 Ratings
Email support	9.04 Ratings

User Ratings
	Hiver
Likelihood to Recommend	8.0 (4 ratings)
Usability	9.0 (2 ratings)
Support Rating	4.0 (1 ratings)