Appcues vs. Horizn

[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space

Incentivized

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.

Incentivized

• Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
• Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
• Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.

Incentivized

• It is easy to log into
• Functions exactly as if I was on my desktop computer at work
• Haven't had a lot of problems with the connection dropping

Incentivized

• There are certain limitations of where tooltips can be placed, depending on the application is built.
• The way 'appcues' are organized in the management console can be a little more user-friendly.

Incentivized

• I have had issues with logging in a timing out
• The system can get overloaded if there are too many users logged in at the same time
• When it does freeze, I do have problems logging back in and all my tabs and save progress is lost

Incentivized

We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant changes in seconds.

Incentivized

We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.

Incentivized

• Helped us increase user engagement within our product.
• Has helped us increase the number of users actually reading important information vs. us emailing them.
• Has helped us increase conversions of our trials to sign ups by helping our users see the value of our product more quickly.

Incentivized

• allows people to be connected to work at anytime and anyplace
• don't have to wait to go back into the office to perform certain work functions
• little to no learning curve to use

Incentivized