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Hornbill Supportworks ITSM vs. JitBit Help Desk

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Hornbill Supportworks ITSM

9 Reviews and Ratings

JitBit Help Desk

12 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hornbill

    Score8 out of 10
    		N/AHornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies.N/A

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    HornbillJitBit Help Desk
    Editions & Modules
    No answers on this topic
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    HornbillJitBit Help Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    HornbillJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Hornbill Supportworks ITSM and JitBit Help Desk
    Feature
    Hornbill Supportworks ITSM
    4.4
    3 Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets6.03 Ratings10.03 Ratings
    Expert directory3.03 Ratings00 Ratings
    Service restoration4.03 Ratings00 Ratings
    Self-service tools5.03 Ratings00 Ratings
    Subscription-based notifications4.93 Ratings10.02 Ratings
    ITSM collaboration and documentation5.03 Ratings10.01 Ratings
    ITSM reports and dashboards3.03 Ratings00 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Hornbill Supportworks ITSM and JitBit Help Desk
    Feature
    Hornbill Supportworks ITSM
    2.4
    3 Ratings
    JitBit Help Desk
    -
    Ratings
    Configuration mangement3.93 Ratings00 Ratings
    Asset management dashboard2.22 Ratings00 Ratings
    Policy and contract enforcement1.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Hornbill Supportworks ITSM and JitBit Help Desk
    Feature
    Hornbill Supportworks ITSM
    5.6
    3 Ratings
    JitBit Help Desk
    -
    Ratings
    Change requests repository5.93 Ratings00 Ratings
    Change calendar4.03 Ratings00 Ratings
    Service-level management6.93 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Hornbill Supportworks ITSM and JitBit Help Desk
    Feature
    Hornbill Supportworks ITSM
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Hornbill Supportworks ITSM and JitBit Help Desk
    Feature
    Hornbill Supportworks ITSM
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    HornbillJitBit Help Desk
    Likelihood to Recommend
    4.1
    (3 ratings)
    8.0
    (4 ratings)