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Hornbill Supportworks ITSM vs. Microsoft System Center

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Hornbill Supportworks ITSM

9 Reviews and Ratings

Microsoft System Center

72 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hornbill

    Score8 out of 10
    		N/AHornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies.N/A

    Microsoft System Center

    Score9 out of 10
    		N/AMicrosoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

    $1,323

    per month

    Pricing
    HornbillMicrosoft System Center
    Editions & Modules
    No answers on this topic
    Standard Edition
    $1323
    Datacenter Edition
    $3607
    Offerings
    Pricing Offerings
    HornbillMicrosoft System Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    HornbillMicrosoft System Center
    Incident and problem management
    Comparison of Incident and problem management features of Hornbill Supportworks ITSM and Microsoft System Center
    Feature
    Hornbill Supportworks ITSM
    4.4
    3 Ratings
    Microsoft System Center
    -
    Ratings
    Organize and prioritize service tickets6.03 Ratings00 Ratings
    Expert directory3.03 Ratings00 Ratings
    Service restoration4.03 Ratings00 Ratings
    Self-service tools5.03 Ratings00 Ratings
    Subscription-based notifications4.93 Ratings00 Ratings
    ITSM collaboration and documentation5.03 Ratings00 Ratings
    ITSM reports and dashboards3.03 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Hornbill Supportworks ITSM and Microsoft System Center
    Feature
    Hornbill Supportworks ITSM
    2.4
    3 Ratings
    Microsoft System Center
    -
    Ratings
    Configuration mangement3.93 Ratings00 Ratings
    Asset management dashboard2.22 Ratings00 Ratings
    Policy and contract enforcement1.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Hornbill Supportworks ITSM and Microsoft System Center
    Feature
    Hornbill Supportworks ITSM
    5.6
    3 Ratings
    Microsoft System Center
    -
    Ratings
    Change requests repository5.93 Ratings00 Ratings
    Change calendar4.03 Ratings00 Ratings
    Service-level management6.93 Ratings00 Ratings
    User Ratings
    HornbillMicrosoft System Center
    Likelihood to Recommend
    4.1
    (3 ratings)
    9.0
    (21 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)