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Hornbill Supportworks ITSM vs. ManageEngine ServiceDesk Plus

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Hornbill Supportworks ITSM

9 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hornbill

    Score8 out of 10
    		N/AHornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    HornbillManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    HornbillManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    HornbillManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Hornbill Supportworks ITSM and ManageEngine ServiceDesk Plus
    Feature
    Hornbill Supportworks ITSM
    4.4
    3 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets6.03 Ratings8.020 Ratings
    Expert directory3.03 Ratings5.013 Ratings
    Service restoration4.03 Ratings5.015 Ratings
    Self-service tools5.03 Ratings8.018 Ratings
    Subscription-based notifications4.93 Ratings6.014 Ratings
    ITSM collaboration and documentation5.03 Ratings10.016 Ratings
    ITSM reports and dashboards3.03 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Hornbill Supportworks ITSM and ManageEngine ServiceDesk Plus
    Feature
    Hornbill Supportworks ITSM
    2.4
    3 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement3.93 Ratings9.014 Ratings
    Asset management dashboard2.22 Ratings8.014 Ratings
    Policy and contract enforcement1.01 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Hornbill Supportworks ITSM and ManageEngine ServiceDesk Plus
    Feature
    Hornbill Supportworks ITSM
    5.6
    3 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository5.93 Ratings7.015 Ratings
    Change calendar4.03 Ratings8.011 Ratings
    Service-level management6.93 Ratings9.014 Ratings
    User Ratings
    HornbillManageEngine ServiceDesk Plus
    Likelihood to Recommend
    4.1
    (3 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)