TrustRadius: an HG Insights company

Hornbill Supportworks ITSM vs. Spiceworks Cloud Help Desk

Save this comparison

Save this comparison

Hornbill Supportworks ITSM

9 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hornbill

    Score8 out of 10
    		N/AHornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies.N/A

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    HornbillSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    HornbillSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    HornbillSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Hornbill Supportworks ITSM and Spiceworks Cloud Help Desk
    Feature
    Hornbill Supportworks ITSM
    4.4
    3 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets6.03 Ratings8.054 Ratings
    Expert directory3.03 Ratings8.047 Ratings
    Service restoration4.03 Ratings00 Ratings
    Self-service tools5.03 Ratings00 Ratings
    Subscription-based notifications4.93 Ratings9.042 Ratings
    ITSM collaboration and documentation5.03 Ratings6.045 Ratings
    ITSM reports and dashboards3.03 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Hornbill Supportworks ITSM and Spiceworks Cloud Help Desk
    Feature
    Hornbill Supportworks ITSM
    2.4
    3 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Configuration mangement3.93 Ratings00 Ratings
    Asset management dashboard2.22 Ratings00 Ratings
    Policy and contract enforcement1.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Hornbill Supportworks ITSM and Spiceworks Cloud Help Desk
    Feature
    Hornbill Supportworks ITSM
    5.6
    3 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository5.93 Ratings00 Ratings
    Change calendar4.03 Ratings00 Ratings
    Service-level management6.93 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Hornbill Supportworks ITSM and Spiceworks Cloud Help Desk
    Feature
    Hornbill Supportworks ITSM
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Hornbill Supportworks ITSM and Spiceworks Cloud Help Desk
    Feature
    Hornbill Supportworks ITSM
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    HornbillSpiceworks Cloud Help Desk
    Likelihood to Recommend
    4.1
    (3 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)