HostGator vs. Namecheap

HostGator is cheap and will host your website and the users of your email. However, we did run into some issues over the years. They sold us SiteLock, which is supposed to be an extra layer of security. We had it for a while, when our site was hacked. When I called HostGator they said that the SiteLock plan we had wasn't the right one to protect you, so they tried to upsell me on more SiteLock. This was very frustrating, as our site was down due to hacking and we were seen as a sales opportunity instead of clients who needed help. It turned out during this time that the basic backup that was included with HostGator was not going to work to get us back up. The problem is that it backs up once per week, and overwrites whatever was there before. So, it had backed up after the hack. After that we decided to get their premium backup plan. HostGator is good if you only need the most basic of services, unless you are willing to pay for the add-ons, and you might not even be aware of the add-ons until there's a problem.

Incentivized

Namecheap is well suited for anyone wanting to register a new domain. Their prices are extremely hard to beat and the renewal costs are also acceptable. They make the search easy so it's the best place if you aren't sure which domain name you want yet. I cannot think of any scenarios where it would be a bad idea to use Namecheap. You can't beat the free whois privacy.

Incentivized

• HostGator is a very reputable company. So you know that your website is in good hands.
• They have one of the most affordable cPanel cloud hosting services that you can find.
• The speed of HostGator's hosting is pretty fast. And little to no downtime.

Incentivized

• Domain search: When you search for a domain you'd like to register, they provide a list of alternative options using other top level domains (TLDs)
• Domain management: Managing domains in Namecheap is nice and simple. Plus, if you need to transfer ownership of a domain to another Namecheap user, the process is quite easy.
• Domain sales: Namecheap always has some great domain sales/promotions going on. Need to pick up a domain for 88 cents? Check Namecheap.
• Account security: They offer two factor authentication vie their Namecheap app. With that app, you're able to approve or deny login attempts. In my estimation, this is both easier and more secure than having a two factor auth security code emailed or sent to you phone.
• Support: Their live chat support is a great option for getting in touch and solving any issues you might be having.
• Hosting: They have some great low cost hosting options.

Incentivized

• Tech support is responsive and helpful, but not without a special pin code. Since we need tech support infrequently when I do, I can never find that pin. It would be nice to have a quick client verification system.
• Publishing updated pages are quick but could be faster by eliminating a couple of extraneous click.

Incentivized

• Hosting isn't brilliant, as there are other options available which do a better job from a security stand point.
• Would be great if the discounts were bigger for bulk purchases for longer renewals
• The layout/dashboard could be simpler to move around - not easy to find somethings

Incentivized

Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.

Personally I find it really easy to use and getting everything set-up and sorted is no problem at all, from initial account set-up and purchasing to the technical aspects required

Incentivized

While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.

Incentivized

We very rarely have to reach out to customer support because the service is so quick, easy and intuitive to use. But when we have had to use it, the customer service was quick, reliable, answered our questions and addressed our problems without too much back and forth, and was native English speaking.

Incentivized

This is for web design purposes. In versatility, not as good as WordPress, but pretty close to Squarespace and Wix. In ease of use, much easier than WordPress, about the same as Squarespace and Wix. In the choice of design templates, as good as all three. The current client chose HostGator after we poured through hosting, email, and web design comparisons. She wanted all these services through the least number of vendors, and the price was right.

Incentivized

Namecheap is the best. Best price. Best service. Best UI. Best documentation. Best customer services. What impresses me the most about Namecheap is that they are there to do one thing really well. And they do it excellently. Unless something drastically changes, I will be a Namecheap customer for life. I can’t think of anything that any other company could offer me that would convince me to change. Other domain registrars are horrible to use, and it feels like you’re going to be taken advantage of the entire time. Namecheap is like the “Take 5 Oil Change” or “Five Guys Burgers and Fries” of domain registrars. They do one thing INCREDIBLY well. They are fast, affordable, friendly, easy to use, and they legitimately make the experience fun.

Incentivized

• Usage of resale options easily quadrupled the money I was spending on HostGator
• Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
• Overall, HG has been a positive impact on my business as a web developer

Incentivized

• Keeping all our domains all in one account is easy to manage.
• Picking and choosing which services to renew makes it effortless to manage and saves time and potential future headaches.
• Having free WhoIs privacy protection saves us from endless spam calls and emails, and also helps keep domain purchases private.

Incentivized