TrustRadius: an HG Insights company

HubSpot Service Hub vs. Fin by Intercom

Save this comparison

Save this comparison

HubSpot Service Hub

52 Reviews and Ratings

Fin by Intercom

791 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot Service Hub

    Score8.4 out of 10
    		N/AHubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

    $15

    per month per seat

    Fin by Intercom

    Score8.5 out of 10
    		N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Pricing
    HubSpot Service HubFin by Intercom
    Editions & Modules
    Service Hub Starter
    $15
    per month per seat
    Professional
    $100
    per month per seat
    Enterprise
    $150
    per month per seat
    Enterprise
    Starting at $1,200
    per month
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Offerings
    Pricing Offerings
    HubSpot Service HubFin by Intercom
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
    More Pricing Information
    Community Pulse
    HubSpot Service HubFin by Intercom
    Considered Both Products
    HubSpot
    No answer on this topic
    Intercom
    Verified User
    Chose Fin by Intercom
    Way better than all of them - especially the workflow tool which I don't think Help Scout or Crisp even had. Really easy to manage capacity too through snoozing conversations and customers receiving emails after a response.

    With HubSpot, there was no way for our users to return …
    Incentivized
    Verified User
    Chose Fin by Intercom
    My main concern at the moment is how the integration looks to the users and Intercom just looks modern and up-to-date. HubSpot is missing this. In the background it always comes down to how you organize your team and processes.
    Incentivized
    Barry Pepper
    VP of Customer Experience in Customer Service at PushPress, Inc (Computer Software, 51-200 employees)
    Chose Fin by Intercom
    Noone has been able to standup to the level of service and product that Intercom gives us.
    Incentivized
    Verified User
    Chose Fin by Intercom
    Unlike Zendesk, Intercom has done it right, and continues to do so. Don't underestimate how important this is, we are many out in the market that feels this way
    Incentivized
    Andy Baird
    Head of Engineering in Information Technology at BOMA Marketing (Computer Software, 11-50 employees)
    Chose Fin by Intercom
    Intercom is a very intuitive system that is relatively easy and quick to set up, the majority of what you need is there and ready to go. Where HubSpot has the edge is on the CRM functionality it has, while Intercom has tagging and segmentation, it doesn't have the depth of CRM …
    Incentivized
    Gunjan Marwah
    Head of Growth in Corporate at Sociavore (Computer Software, 1-10 employees)
    Chose Fin by Intercom
    Intercom is a full suite that is more affordable than other systems such as Drift and HubSpot. Although the latter would have been even better integrated with our CRM since we use HubSpot Sales, the hidden costs with HubSpot always get us.
    Incentivized
    Verified User
    Chose Fin by Intercom
    I used to use Hubspot live chat service for support. It always went down, and just wasn't as intuitive and clean as Intercom.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HubSpot Service HubFin by Intercom
    Incident and problem management
    Comparison of Incident and problem management features of HubSpot Service Hub and Fin by Intercom
    Feature
    HubSpot Service Hub
    7.9
    15 Ratings
    Fin by Intercom
    -
    Ratings
    Organize and prioritize service tickets7.515 Ratings00 Ratings
    Expert directory7.94 Ratings00 Ratings
    Subscription-based notifications8.26 Ratings00 Ratings
    ITSM collaboration and documentation7.65 Ratings00 Ratings
    Ticket creation and submission8.515 Ratings00 Ratings
    Ticket response7.815 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of HubSpot Service Hub and Fin by Intercom
    Feature
    HubSpot Service Hub
    8.5
    14 Ratings
    Fin by Intercom
    -
    Ratings
    External knowledge base8.714 Ratings00 Ratings
    Internal knowledge base8.214 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HubSpot Service Hub and Fin by Intercom
    Feature
    HubSpot Service Hub
    8.1
    6 Ratings
    Fin by Intercom
    -
    Ratings
    Customer portal9.14 Ratings00 Ratings
    IVR7.13 Ratings00 Ratings
    Social integration7.34 Ratings00 Ratings
    Email support7.86 Ratings00 Ratings
    Help Desk CRM integration9.26 Ratings00 Ratings
    User Ratings
    HubSpot Service HubFin by Intercom
    Likelihood to Recommend
    8.5
    (16 ratings)
    8.2
    (321 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (21 ratings)
    Usability
    8.7
    (4 ratings)
    8.8
    (228 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.7
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.4
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.6
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)