| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HubSpot Service Hub | Score8.4 out of 10 | N/A | HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base. | $15 per month per seat |
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
| HubSpot Service Hub | SAP Service Cloud | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | A discount is offered for annual billing. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| HubSpot Service Hub | SAP Service Cloud | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose SAP Service Cloud SAP Service Cloud offered the level of detail and control we needed to achieve consistent communication with our customers and we made only a few specific adjustments for the product to meet our needs. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| HubSpot Service Hub | SAP Service Cloud | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||||||||
| Self Help Community |
| ||||||||||||||||||||||
| Multi-Channel Help |
| ||||||||||||||||||||||
| HubSpot Service Hub | SAP Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.7 |
| Likelihood to Renew | - | 8.2 |
| Usability | 8.7 | - |
| Support Rating | - | 5.5 |
| Ease of integration | - | 8.1 |
