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HubSpot Service Hub vs. SurveyMonkey

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HubSpot Service Hub

52 Reviews and Ratings

SurveyMonkey

1,075 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot Service Hub

    Score8.4 out of 10
    		N/AHubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

    $15

    per month per seat

    SurveyMonkey

    Score8.2 out of 10
    		N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Pricing
    HubSpot Service HubSurveyMonkey
    Editions & Modules
    Service Hub Starter
    $15
    per month per seat
    Professional
    $100
    per month per seat
    Enterprise
    $150
    per month per seat
    Enterprise
    Starting at $1,200
    per month
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Offerings
    Pricing Offerings
    HubSpot Service HubSurveyMonkey
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    HubSpot Service HubSurveyMonkey
    Considered Both Products
    HubSpot
    Daniel McHugh
    Director of Marketing in Marketing at Financial Planning Association (Financial Services, 11-50 employees)
    Chose HubSpot Service Hub
    I only listed companies that we have used in the past for our post-event surveys, as this was the reason we reached out to get a demo of ServiceHub. After a demo and comparing rates, it was an easy decision to switch to ServiceHub solely for the survey/NPS capabilities.
    Incentivized
    SurveyMonkey, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HubSpot Service HubSurveyMonkey
    Incident and problem management
    Comparison of Incident and problem management features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    7.9
    15 Ratings
    SurveyMonkey
    -
    Ratings
    Organize and prioritize service tickets7.515 Ratings00 Ratings
    Expert directory7.94 Ratings00 Ratings
    Subscription-based notifications8.26 Ratings00 Ratings
    ITSM collaboration and documentation7.65 Ratings00 Ratings
    Ticket creation and submission8.515 Ratings00 Ratings
    Ticket response7.815 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    8.5
    14 Ratings
    SurveyMonkey
    -
    Ratings
    External knowledge base8.714 Ratings00 Ratings
    Internal knowledge base8.214 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    8.1
    6 Ratings
    SurveyMonkey
    -
    Ratings
    Customer portal9.14 Ratings00 Ratings
    IVR7.13 Ratings00 Ratings
    Social integration7.34 Ratings00 Ratings
    Email support7.86 Ratings00 Ratings
    Help Desk CRM integration9.26 Ratings00 Ratings
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    -
    Ratings
    SurveyMonkey
    8.6
    72 Ratings
    Survey templates00 Ratings9.171 Ratings
    Themes00 Ratings6.764 Ratings
    Custom logo/branding00 Ratings10.063 Ratings
    Survey Content
    Comparison of Survey Content features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    -
    Ratings
    SurveyMonkey
    8.6
    74 Ratings
    Changes to live survey00 Ratings7.458 Ratings
    Question design help00 Ratings9.168 Ratings
    Multiple question types00 Ratings9.174 Ratings
    Survey Logic
    Comparison of Survey Logic features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    -
    Ratings
    SurveyMonkey
    8.4
    68 Ratings
    Survey logic flexibility00 Ratings8.468 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    -
    Ratings
    SurveyMonkey
    10.0
    74 Ratings
    Response tracking00 Ratings10.073 Ratings
    Data export00 Ratings10.070 Ratings
    Standard reports00 Ratings10.073 Ratings
    Custom reports00 Ratings10.060 Ratings
    Analytics00 Ratings9.961 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    -
    Ratings
    SurveyMonkey
    10.0
    63 Ratings
    Access controls00 Ratings10.063 Ratings
    Compliance00 Ratings10.054 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of HubSpot Service Hub and SurveyMonkey
    Feature
    HubSpot Service Hub
    -
    Ratings
    SurveyMonkey
    9.9
    44 Ratings
    Vendor-offered crowdsourcing00 Ratings9.929 Ratings
    Respondent restrictions00 Ratings10.042 Ratings
    User Ratings
    HubSpot Service HubSurveyMonkey
    Likelihood to Recommend
    8.5
    (16 ratings)
    10.0
    (107 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (26 ratings)
    Usability
    8.7
    (4 ratings)
    9.9
    (38 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.4
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)