HubSpot Service Hub vs. Vtiger

HubSpot Service Hub

52 Reviews and Ratings

Vtiger

31 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot Service Hub	Score8.4 out of 10	N/A	HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.	$15 per month per seat
Vtiger	Score8.2 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user

Pricing

HubSpot Service Hub

Vtiger

Service Hub Starter: $15
per month per seat
Professional: $100
per month per seat
Enterprise: $150
per month per seat
Enterprise: Starting at $1,200
per month

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Pricing Offerings
HubSpot Service Hub	Vtiger
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

$10 / user / month

A discount is offered for annual billing.

Discounts are provided for both annual subscriptions, and for high volume users.

Features

HubSpot Service Hub

Vtiger

Comparison of Incident and problem management features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub 7.9 15 Ratings	Vtiger - Ratings
Organize and prioritize service tickets	7.515 Ratings	00 Ratings
Expert directory	7.94 Ratings	00 Ratings
Subscription-based notifications	8.26 Ratings	00 Ratings
ITSM collaboration and documentation	7.65 Ratings	00 Ratings
Ticket creation and submission	8.515 Ratings	00 Ratings
Ticket response	7.815 Ratings	00 Ratings

Comparison of Self Help Community features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub 8.5 14 Ratings	Vtiger - Ratings
External knowledge base	8.714 Ratings	00 Ratings
Internal knowledge base	8.214 Ratings	00 Ratings

Comparison of Multi-Channel Help features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub 8.1 6 Ratings	Vtiger - Ratings
Customer portal	9.14 Ratings	00 Ratings
IVR	7.13 Ratings	00 Ratings
Social integration	7.34 Ratings	00 Ratings
Email support	7.86 Ratings	00 Ratings
Help Desk CRM integration	9.26 Ratings	00 Ratings

Comparison of Sales Force Automation features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 10.0 8 Ratings
Customer data management / contact management	00 Ratings	10.08 Ratings
Workflow management	00 Ratings	10.08 Ratings
Opportunity management	00 Ratings	10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	10.08 Ratings
Contract management	00 Ratings	10.06 Ratings
Quote & order management	00 Ratings	10.06 Ratings
Interaction tracking	00 Ratings	10.06 Ratings

Comparison of Customer Service & Support features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 9.5 6 Ratings
Case management	00 Ratings	10.06 Ratings
Help desk management	00 Ratings	9.06 Ratings

Comparison of Marketing Automation features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 10.0 6 Ratings
Lead management	00 Ratings	10.06 Ratings
Email marketing	00 Ratings	10.06 Ratings

Comparison of CRM Project Management features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 10.0 8 Ratings
Task management	00 Ratings	10.06 Ratings
Billing and invoicing management	00 Ratings	10.07 Ratings
Reporting	00 Ratings	10.07 Ratings

Comparison of CRM Reporting & Analytics features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 9.7 7 Ratings
Forecasting	00 Ratings	10.06 Ratings
Pipeline visualization	00 Ratings	10.06 Ratings
Customizable reports	00 Ratings	9.07 Ratings

Comparison of Customization features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 9.3 8 Ratings
Custom fields	00 Ratings	9.08 Ratings
Custom objects	00 Ratings	10.07 Ratings
API for custom integration	00 Ratings	9.06 Ratings

Comparison of Platform features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 5.0 5 Ratings
Mobile access	00 Ratings	5.05 Ratings

Comparison of Security features of HubSpot Service Hub and Vtiger
Feature	HubSpot Service Hub - Ratings	Vtiger 9.0 8 Ratings
Role-based user permissions	00 Ratings	9.08 Ratings

User Ratings
	HubSpot Service Hub	Vtiger
Likelihood to Recommend	8.5 (16 ratings)	10.0 (8 ratings)
Usability	8.7 (4 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (2 ratings)