HxGN EAM vs. Infor CloudSuite ERP

HxGN EAM is probably better suited for larger enterprise solutions where there is a need for enterprise asset management. At our organization, we had a long asset list but also at multiple sites and building locations. With many sites, we found it difficult to sometimes track the assets. The HxGN EAM product allowed for a consolidated view as well as good on-time reporting that can also be customized for different parts of the organization or user groups. This solution generally integrated well with our organization; this should be assessed for your organization.

Incentivized

Manufacturing: Infor M3 is designed specifically for manufacturers and provides robust production planning and supply chain management features. The software can help optimize production processes, improve inventory management, and automate purchasing and order fulfillment.Distribution: Infor M3 offers advanced supply chain management capabilities, including inventory management and order tracking, making it an ideal solution for distribution companies.Large Organizations: Infor M3 is a scalable solution that can accommodate the needs of large organizations with complex supply chain and production requirements. The software's modular design allows organizations to customize their implementation to their specific needs.Global Operations: Infor M3 provides multi-language and multi-currency support, making it a suitable solution for organizations with global operations.

• Easy to customize for specific needs of our clients.
• Allows system administrators to develop custom reports with Cognos and make these reports accessible to all users, or specific user groups.
• Easy to apply custom business rules using Flex SQL.
• User friendly even to a beginner. I always say if a user can navigate an MS Office product, they can navigate Infor EAM.

Incentivized

• The accounting function of Infor ERP is designed very well and it is easy to use. From journal entries to generating a trial balance it only takes a few clicks to get what you need.
• The job tracking process within Infor ERP is easy to understand. You can view the progress of each job a number of different ways and this helps users know how close each job is to the finish line at any time.
• It is very easy to run month end processes that ensure all costs are accurate and then be ready for the next accounting period.

Incentivized

• Infor Enterprise Asset Management doesn't step the user through the process easily. The user must already know the process and how to step through it. But I still don't see this as a very big issue.
• Would like a separate mobile program to handle the parts side of the equation (receiving, put-up, counting, etc.).
• The mobile program could do a better job of handling fleet assets. Currently, a lot of configuration and customization is used to get the mobile program to work appropriately in a fleet environment.

Incentivized

• You need an IT person in order to customize reports, overcome system locks, etc. But, usually having an IT guy in house is a good thing as well.
• There isn't auto lock future that would sign put users if they don't use the program for extended time.
• Missing auto warning messages when you're about to run a big amount of data.
• A continuous improvement (Lean) section with employee suggestions (ideas) ability would be great.
• Updates for latest technological improvements usually come late.

Incentivized

Other than the inherent pain of a new implementation, it's a great platform and Infor is a great partner to work with. Every system has problems, our are no worse than any other platform. Maybe even a little better, nothing to make us want to change platforms any time in the near future

Incentivized

EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.

Incentivized

This is a highly configurable product. Where all available support provided by [Information] is very good and exceeds our expectations! The investment in this product by Infor continues to be significant and is showing results! Infor is going a long way and is here to stay! No doubt about that!

Incentivized

The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.

Incentivized

The support is satisfactory, given the large user base of the product. We had no issues to meet our reporting deadlines with Lawson. The organizational support team internally are well trained and hence only on exceptional basis issues are escalated to Lawson support team. We had no negative experience so far with the support of Lawson.

Incentivized

The ease of configuration, scalability, and built-in functionality were the main reasons for us to go with EAM.

Incentivized

We previously used Microsoft Navision and considered SAP, NetSuite and Sage in our selection process. Infor CloudSuite ERP was not a one size fits all solution like many of the others. Infor CloudSuite ERP has 3 cloud ERP for Distribution, Manufacturing and Service industries. In our case, Infor CloudSuite ERP also have a specific tract for food and beverage.

Incentivized

• Increased efficiency
• Accurate reporting
• Simple to track

Incentivized

• We've been a customer since the early 80's. Avoiding conversion has saved us an incalculable amount of money. Fortunately, Lawson has kept up enough to keep meeting our needs.
• Having a self-service portal saves us internal FTEs in Human Resources and Accounting. Benefits enrollment alone likely saves us one Benefits Coordinator FTE alone.

Incentivized