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Hyperview vs. ManageEngine ServiceDesk Plus

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Hyperview

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hyperview

    		N/A
    Enterprise companies (1,001+ employees)
    		Hyperview’s cloud-based data center infrastructure management (DCIM) application empowers operations teams to optimize capacity of their data center infrastructure, aiming to lower costs and avoid unplanned outages. The application also aims to avoid being unnecessarily bloated, expensive, resource intensive, and complicated. Hyperview allows users to automatically discover (agentless) their network-connected IT assets to gain an accurate and up-to-date inventory of all their devices. All…

    $100

    per year 50 assets (minimum)

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    HyperviewManageEngine ServiceDesk Plus
    Editions & Modules
    Hyperview
    $2
    per year per asset
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    HyperviewManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,800 one-time feeNo setup fee
    Additional DetailsCustomer can get started for $100 annually ( or minimum 50 assets). Optional add-on features are available like Connectivity (structured-cabling), ServiceNow CMDB Integration, and Full-Resolution Data Retention 180/365 Days.—
    More Pricing Information
    Features
    HyperviewManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Hyperview and ManageEngine ServiceDesk Plus
    Feature
    Hyperview
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Hyperview and ManageEngine ServiceDesk Plus
    Feature
    Hyperview
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Hyperview and ManageEngine ServiceDesk Plus
    Feature
    Hyperview
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    HyperviewManageEngine ServiceDesk Plus
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)