IBM Cloud Internet Services vs. Navisite Managed Infrastructure Services (NaviCloud)

In terms of business challenges, it simplifies the job of my engineers and significantly increases the productivity of my teams when they collaborate with IBM teams all over the world. Now that we have completed a proof-of-concept using the services supplied by IBM, we expect it to assist us in managing them more efficiently; thus far, management has been straightforward.

Incentivized

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.

Incentivized

• build servers in Power PC architecture (ppc)
• take advantage of IBM datacenters infrastructure around the world
• continue to use your apps running on AIX

Incentivized

• Remote hand services often pretty responsive and good follow through
• Shipping and handling was never an issue at Navisite facility for our hardware orders
• Managed services were also very competent to address issues within short amount of time

Incentivized

• Request proxying is done by way of DNS name resolution, which is inflexible.
• Proxy services do not work on wildcard DNS entries.

Incentivized

• Not very pro-active outside of monitoring
• Previous account rep was not customer focused
• The ticketing system they use, Proximity can be flaky. Sometimes, do not receive ticket updates

Incentivized

Price and facility equipment, location of the hosting facility factor into the decision to renew

Incentivized

I have seen faster and more user friendly interfaces like Azure

Incentivized

I have used Salesforce to explore it as an app but I have found them both able to solve my needs and requirements when it comes to security. While I choose IBM Cloud Internet Services for more accessibility, a better price was available with Saleforce. Although that is just my observation.

Incentivized

Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore

Incentivized

• Reduced security configuration time for Internet of Things applications by more than 50%
• Provided better security incident SLA for CouchDB databases via IBM Cloudant
• Reduced security verification time for CloudFoundry applications by ~15%

Incentivized

• Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
• Data team not on call 24/7
• Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Incentivized