Instana, an IBM company since the December 2020 acquisition, provides APM services for SOA, microservices, containerized applications and Kubernetes, and cloud native applications, as well as discovery and monitoring for IT assets.
$18
per month per Managed Virtual Server (MVS)
TeamViewer DEX
Score 8.4 out of 10
N/A
Formerly from 1E, acquired by TeamViewer, The TeamViewer Digital Employee Experience (DEX) platform finds and resolves IT issues before they affect users. This eliminates digital friction, avoids costly downtime and helps keep IT operations running smoothly.
We chose IBM Instana for its very affordable price, the ease of use of the solution, which was perfectly suited to our needs and specifications, and the feedback from our teams, who had no trouble getting to grips with it in a very short time.The IBM Instana solution is very …
IBM Instana provides 60 seconds granularity whereas the other products use time series data IBM Instana automatically detects the Service Endpoints which helps us trace all the calls pinpointed to service endpoints. IBM Instana provides complete Auto Discovery with no …
Automatic application discovery with one agent installation instead of manual configuration for each application and multiply agents for each technology stack.
Automatic tracing for application calls without the need to add complex configuration and application instrumentation.
Senior Manager - Performance & Reliability • Information Technology
Chose IBM Instana
1- ROI is higher as the budget is much less than other 2- the way of calculating license is much better and fit us and this affect the ROI 3- the ease of implementation
The primary reason we choose IBM Instana was that is was compatible with nearly all of our apps without requiring any modifications to our code. We are really happy that we decided to adopt IBM Instana.
IBM Instana meet LMRA requirements, as IBM Instana is more useful to deep-dive each transaction from Real-user monitoring itself when compared to other APM's in the market. Also gives more flexibility especially from the support perspective to identify bottlenecks and to …
As a DevOps engineer, I've explored various Application Performance Monitoring (APM) tools, including New Relic for real-time insights, AppDynamics for code-level visibility, Dynatrace for AI-driven monitoring, Datadog for comprehensive observability, Splunk for log management, …
Splunk is also a wonderful tool for log analysis and operational troubleshooting however auto discovery and dependency flow creation makes Instana standout. We have to do a lot of preprocessing to ingest and format data in Splunk and then write complex queries for gathering the …
We chose IBM Instana for several reasons, and the most important one is that we didn't have to make changes in our code for nearly all of our applications for it to work. We are happy with the decision we made to use IBM Instana.
We have used them and for the moment we have chosen IBM Instana first of all because of the price because it is accessible and it works in terms of the results we have obtained, also the way of presenting the schemes and the performance of the systems is very good.
Superior value for money, simpler license approach with automated functions (installation, detection, update, and alarm). Nothing can stop IBM Instana's footprints in the international market as it progressively gains strength and grows in the market. With fair and inexpensive …
New Relic has it's own perks but when it comes to large infrastructure, we always face some issue at stability but IBM Instana never fails here. In my opinion, Inbuilt dashboard and inbuilt alerting feature what makes IBM Instana better than compared to other tools. I think …
In my experience, they both have independent strengths and shortcomings, though I have found IBM Instana to be much better for general monitoring and setting up alerts to get ahead of any problems. Contrastly, I think humio/falcon has been easier to use when it comes to …
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds …
With enterprise IT assets in a multitude of ecosystems, cloud infrastructures and sometimes still left stuck in a legacy on prem architecture, IBM Instana makes it easy to get the right data to drive development and / or DevSecOps processes with tangible input from the target environment itself.
When we are needing to patch workstations for zero-day vulnerabilities or security risks, Explorer is our go-to tool to push out those settings quickly. We have a TeamViewer DEX server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the TeamViewer Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the TeamViewer software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
I believe that the "live" option in monitoring does not truly update the status in real-time, thus I must manually update to feel comfortable.
The call analysis tool might be improved, third-party resources are restricted, and the pricing is slightly more than competitors in comparable categories.
They currently don't have all of their products incorporated into the web interface, meaning that we need a separate administration console for using their Shopping product.
The TeamViewer DEX Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
Writing your own custom instructions for Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
Instana has been able to fulfill our all requirement and provide out of box solution for multiple component like AWS RDS Monitoring and real time alerting setup on basis of that. it is also easy to integrate with other open-source alerting and monitoring tools which makes it easier to incorporate into our solutions
IBM Instana totally alters our monitoring approach since it increases the stability of the system and simplifies the process of problem solving. And since it helps to lower the degree of alert exhaustion that we experience, it is a total game changer for us.
TeamViewer DEX has plenty of features and functionality right out of the box. They offer an Exchange web portal where you can go to download new product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
As a DevOps engineer, I've explored various Application Performance Monitoring (APM) tools, including New Relic for real-time insights, AppDynamics for code-level visibility, Dynatrace for AI-driven monitoring, Datadog for comprehensive observability, Splunk for log management, Stackify Retrace for error tracking, and Raygun for crash reporting. Each tool offers distinct features, and the choice depends on specific use cases, technology stacks, and organizational needs. Thorough evaluations, considering factors like ease of use, integration capabilities, and scalability, help in selecting the most suitable APM solution for effective application monitoring in a DevOps environment.
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our toolbox and even then doesn't seem to have all of the additional functionality that we get from the TeamViewer software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which TeamViewer DEX has already done impressively for some time now.
Let's me monitor and pinpoint issues across multiple critical systems and applications that work in tandem, reducing drastically, the time in identifying root cause and solving the issues.
Let's me deep dive into issues found with a lot of detailed information about particular requests , and find proper solutions by my own research or even with Gen AI assistant using Watson.x or you could prompt your AI solution of choice as well.
All systems fail at some point, so IBM Instana gives stakeholders ease that large complex and critical systems that affect the very livelihood of people is being observed with pinpoint precision and that issues are addressed promptly and with compass pointing north towards the problem's root cause and solutions.
Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
