| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 IBM Maximo Application Suite | Score8.4 out of 10 | N/A | IBM Maximo Application Suite is an enterprise asset management (EAM) platform. | N/A |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| IBM Maximo Application Suite | ServiceNow IT Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| IBM Maximo Application Suite | ServiceNow IT Service Management | |
|---|---|---|
| Considered Both Products | Chose IBM Maximo Application Suite Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| IBM Maximo Application Suite | ServiceNow IT Service Management | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| IBM Maximo Application Suite | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 7.7 | 10.0 |
| Likelihood to Renew | 8.0 | 9.0 |
| Usability | 7.9 | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 7.2 | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | 7.3 | 10.0 |
| Product Scalability | - | 10.0 |
