IBM Verify vs. WatchGuard AuthPoint

It is brilliant for use as an identity and access management tool and ensures the safeguarding of our systems and upholds data integrity as a consequence. It was very easy to set up and apart from a straightforward installation, we have found customisation and configuration easy. It was easy to deploy in the cloud after using it previously on premises.

Incentivized

While I cannot speak of the functionalities that we do not use, the 2nd factor authentication has been great. It's actually secure, I can control it all remotely, users don't mind the extra step, and management feels more at ease knowing that we have full access control. The VPN for remote connections is fast and stable, it stays connected during network oddities and has plenty of bandwidth.

Incentivized

• MFA authentication - you can verify the users using the mobile app.
• Password repository - We don't have to remember passwords for each app; we only need one for IBM security, which then authenticates us and lets us access the app.
• Sharing access to new users, we just create a new user in IBM and it authenticates and takes care of the user.

Incentivized

• Works well with the free Authpoint client and the OpenVPN clinet.
• Token management is simple and hosted completely in the cloud to reduce overall complexity
• Setup was simple and and staighforward
• Suppports several authentication methods we have used both RADIUS and SAML effectively, but ADFS, IDP, RDWeb, and RESTful API, and other custom apps are supported.
• Geofencing for RDP has been very useful as it is independant of our firewall geofencing. This is quite useful for organizations like us who do not Geofence at at the firewall level so as to provide global access to resources on the DMZ.

Incentivized

• It was a bit overwhelming to implement and was neither obvious nor user-friendly.
• While the product is quite powerful, the documentation left something to be desired if one wants to fully appreciate its capabilities.
• The cost was almost prohibitive, but it was the only product we could find that addressed all the needs of our organization in one place.

Incentivized

• Integration with on-premise AD is not working, even after speaking with the support team, it could not get resolved. There is no better documentation on this topic as well
• Integration with Azure AD is not supported without the presence of on-prem AD
• Logs information is not precious, it provides a generic code in some cases, making it harder to troubleshoot.
• The Watchguard AuthPoint App in AppStore has some issues, after it's activated there is no approval request being sent to the phone, and there is no way to troubleshoot this, the only way to make it work is by uninstalling the app and reinstalling it again.

Incentivized

It works flawlessly, i have never faced any major issues with this. It has all the features such as Iam and security management. I think its a good investment and the benefits we reap from this software are worth the price.

Incentivized

We are very happy with Authpoint and see no reason to make any change to it. If only there was a policy to set minimum password strength requirements and to force users change their password every xx days, then it would be a 10!!!

Incentivized

While setup and implementation takes work and time, the flexibility and possibilities make up for that in the long run. This is not a product you can just install and run, but if you design and implement your ruleset well, it will save you a lot of work afterwards. Just make sure that the systems you want to use it for have an existing and proven connector.

Incentivized

After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.

Incentivized

Throughout the system testing we conducted, we never encountered an issue that wasn't easily solvable. We did find some of the documentation confusing at times, but we overcame this quickly with some speedy support assistance. Implementation into production was a lot smoother following the testing we conducted.

Incentivized

Has rarely been unable to use; if that were the case, it was operator error

Incentivized

No apparent problem besides a couple of times that systems weren't working

Incentivized

The support team has always been the primary consultation base when we are faced by performance problems. From the deployment stage the team has managed to monitor the operation lifecycle and give best insights based on their observation. It works 24/7 to enhance productive service delivery to clients. The IBM Security Verify Support team has been the main player in the successful performance of this software.

Incentivized

WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.

Incentivized

It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.

Incentivized

We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.

Incentivized

the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.

Incentivized

We conducted a comparison study between IBM Verify and Okta as well as Duo Security before making our selection. IBM Verify emerged as the perfect fit because its superior capability to integrate with our current system environment surpassed competitor security solutions. IBM Verify demonstrated superior reliability through its enterprise-class scalability and fully transparent auditing mechanisms.

Incentivized

WatchGuard AuthPoint is easier to manage on a company-wide scale than Google Authenticator. We do use AuthPoint in conjunction with the Microsoft Authenticator but for different services. WatchGuard also has other features available, like dark web monitoring and device management, should we decide to move further services over to WatchGuard, with Google Authenticator does not have

Incentivized

We are a medium-sized company. We don't need rapid scaling.

Incentivized

• Providing an additional layer of authentication security, IBM Security Verify helps protect customer data, reduce the risk of fraud, and improve the customer experience.
• Lead to increased customer loyalty, improved customer retention, and better overall customer satisfaction.
• Reduce the cost of fraud prevention, thereby improving the bottom line.

Incentivized

• We currently have 300 users on Authpoint, and most of them use insecure passwords. Authpoint gives us peace of mind that we don't have to police individual employee passwords.
• In line with the comment above, with so many people in our organization using insecure passwords, I'm sure that Authpoint has already saved us from many potential security breaches.
• Security breaches can cost a lot of money. Preventing them saves the company money and helps to achieve our bottom line.

Incentivized