TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ICE Chat

    N/AN/AICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool.N/A

    Smartsupp

    Score9.3 out of 10
    N/ACzech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

    $20

    per month

    Pricing
    ICE ChatSmartsupp
    Editions & Modules
    No answers on this topic
    Ultimate
    $239
    per month
    Standard
    starting at $20
    per month 100 to 200 live chat conversations per month
    Pro
    starting at $30
    per month 100 to 800 live chat conversations per month
    Offerings
    Pricing Offerings
    ICE ChatSmartsupp
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Features
    ICE ChatSmartsupp
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ICE Chat and Smartsupp
    Feature
    ICE Chat
    -
    Ratings
    Smartsupp
    8.2
    7 Ratings
    Chat history and transcripts00 Ratings8.27 Ratings
    Chat reporting00 Ratings8.57 Ratings
    Chat and web analytics00 Ratings7.97 Ratings
    User Ratings
    ICE ChatSmartsupp
    Likelihood to Recommend
    -
    (0 ratings)
    7.9
    (7 ratings)
    Usability
    -
    (0 ratings)
    8.1
    (7 ratings)