Passly by ID Agent vs. OCI Identity and Access Management

From my experience, Kaseya made a mistake with Passly. It does not work correctly. When it does work it is very delayed causing issues for logging into the system. When Kaseya was contacted they could not find users at all. When they finally found the users they could not edit it needing them to escalate to development to fix accounts.

Incentivized

We are using this for our resident facing applications. Areas they need to improve is building in more of the OIG functionality into their cloud service. This hinders us for managing identities that require multi-value attributes.

Incentivized

• AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly.
• AuthAnvil applications are easy for the end-user to install.
• AuthAnvil is readily available across multiple platforms (Windows, Android, iOS).

Incentivized

• OIM was working for us for several years, but we had a lot of custom code we had to write to use it effectively.
• OIA was able to help us perform role and access reviews periodically, in a scheduled fashion.
• The product had an OK user interface.

Incentivized

• Web interfaces are relatively complex, not entirely ready for end-users
• Token transfers are slightly cumbersome (e.g. moving from hard to soft-token and vice-versa)
• It remains as a separate, local AD-driven solution, independent from external, rising auth platforms (e.g. Azure)

Incentivized

• Auto switch to DR (Very key and not yet been experienced or implemented well)
• Ability to connect with other legacy systems
• Mobile friendly

Incentivized

Simplicity of use combined with price and low system resources.

Incentivized

If users are trained properly, they can fully utilize the solution. We have only contacted customer care 2-3 times in the last 3 years. Once everything got set up according to DJSIR regulations that's it, Oracle Identity Cloud Service works flawlessly. We are currently managing 3 IDCS stripes for different teams and the ease of management is very noticeable.

Incentivized

They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.

Incentivized

The support for Oracle Identity Cloud Service is generally good. Nevertheless, it can take some time to get a response from the support team which creates initial frustration, and the customer will have to wait till the SR gets assigned to a support person.

Incentivized

We have transitioned our Multi-Factor authentication processes to use either Authy, Duo, or Microsoft Authenticator, depending on the application use-case. We still have some clients using AuthAnvil, but it is no longer our preferred application for MFA. The other offerings in the market fulfill the same requirement with either lower or no additional cost and are easier to manage and more consistent in their performance.

Incentivized

Oracle IDCS is a true enterprise-level cloud solution to our organization's needs. Everything is so intuitive that is much easy to follow and learn. The Oracle support and documentation feature is excellent and makes our work easy to do. I see a bright future for this product and continue to see improvements in the product.

Incentivized

• Using AuthAnvil to log into Kaseya VSA multiple times was definitely a loss in productivity.
• AuthAnvil did provide lots of security for our products because everyone would be deterred by AuthAnvil and Kaseya VSA's labyrinth-like log in process.

Incentivized

• Oracle Identity Management is a great product, catering to the business needs.
• Not all features of the OIM suite are applicable to all companies, thus having an impact on ROI.
• Overall it is a great product that handles a large company's identity management requirements like a pro.

Incentivized