IDR vs. TOPdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 IDR | N/A | Mid-Size Companies (51-1,000 employees) | IDR is an IT asset management (ITAM) solution that helps organizations track, buy, and retire IT assets. It offers real-time tracking, built-in procurement, and responsible recycling. Key features of IDR Device ordering Employees can order new devices directly through IDR’s online store, which connects to suppliers. Automatic approvals and vendor selection make the process faster. Asset lifecycle tracking IDR gathers all asset information from… | $0.40 per month Per device |
 TOPdesk | Score8.8 out of 10 | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | $76 per month Per agent |
| IDR | TOPdesk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing. | ||||||||||||||
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| IDR | TOPdesk | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| IDR | TOPdesk | |
|---|---|---|
| Likelihood to Recommend | - | 8.9 |
| Likelihood to Renew | - | 9.1 |
| Usability | - | 9.0 |
| Availability | - | 9.1 |
| Performance | - | 8.1 |
| Support Rating | - | 9.1 |
| In-Person Training | - | 7.3 |
| Online Training | - | 8.0 |
| Implementation Rating | - | 9.9 |
| Configurability | - | 9.0 |
| Ease of integration | - | 6.5 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 9.1 |