Igloo vs. Socialtext (discontinued)

Igloo is really great for giving your organization access to the latest version of documents and templates. It's also great for organizing and versioning shared resources. It can also be customized for your organization in terms of sections, page layout, color scheme, branding, etc. It's not so great for search or for offline use. Overall I'd highly recommend it.

Incentivized

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Igloo gives you great customization abilities and really fits the need for small communication bursts to important company-wide announcements — when their UI was not getting in the way.
• Igloo offers a lot of "bells and whistles" if you need them. But it was hard for these small, nonessential elements to not get in the way of the overall purpose of its use.
• Their sales team was spectacular. But their implementation team was hit or miss. Only one or two people I was able to connect with were both knowledgeable and quickly responsive.

Incentivized

• Ease of the use of application
• Application does not freeze while attaching data files or pictures
• Unlimited data storage

• Pricing can lead to high costs.
• Users without CSS knowledge may have a hard time to customize themes. Maybe more graphical options to change layouts would be nice.
• NO SSO and LDAP authentication methods available in the basic version.
• Languages support in the basic version.

Incentivized

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

Igloo stacks up by keeping simple. You can find all functionalities in a very easy way due to the good UI and UX that is provided. Basically, all that you need to improve communication and collaboration in your team/company is available. Also, there are a lot of integration possibilities that can enhance your experience with Igloo.

Incentivized

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Established a standard communication platform for the organization
• Aided in culture development where employees are able engage and be a part of the right channels
• Information/Data sharing/Personalization of content
• Creation of content
• Transparency of communication across all levels
• Integrations with other tools like Microsoft 365 or Slack

Incentivized

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions