ignio AIOps vs. Rapise

-Autonomous alert and incident management related to infrastructure, NW, and applications. -Excellent fit to handle CPU, memory, and disk space alert management - proactive and predictive. -Several automation features (self-healing) - CPU/Memory modifications; disk extensions; patch management -Provisioning of user access and infrastructure servers, etc.

[It's] well suited when there is someone with some degree of programming comfort.

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• Simple recording front-end and easily captures UI objects for later interaction
• Flexible programming interface provides a multitude of manners in which to interact with learned UI objects
• Javascript based IDE is easy to learn

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

• For tests that require specific approaches it is necessary to have advanced knowledge of programming in javascrip, which sometimes the QA team does not have experience
• Sometimes I have noticed that when using object dragging errors occur intermittently
• The integration with some tools (Dynamics) is only with the basic functions from my point of view

Incentivized

It is a very good product and it helps our organization.

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

It was up than Dynatrace

Incentivized

Looks good at the moment

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

We generally use Ignio AIOps. It is flexible and works well for AIOPS.

The main reason for choosing Rapise was that the other two options that we had tried at that time only served us for web applications and with Rapise we have greater versatility without changing the solution. In addition to the compatibility with other libraries that are familiar to us and easy application by our team

Incentivized

Quite Scalable!

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.

• The primary objective of the institution is a service to the public, so everything that improves response times to the public helps us to achieve it.
• As a department in charge of the development of systems and applications, our objective is fulfilled by delivering quality products and tools such as Rapise help us greatly
• The return on investment can be more than justified by fulfilling the primary objectives

Incentivized