ignio AIOps vs. SolarWinds Hybrid Cloud Observability

-Autonomous alert and incident management related to infrastructure, NW, and applications. -Excellent fit to handle CPU, memory, and disk space alert management - proactive and predictive. -Several automation features (self-healing) - CPU/Memory modifications; disk extensions; patch management -Provisioning of user access and infrastructure servers, etc.

For mid-market and larger, HCO provides a highly available single pane of glass. The user and group management provides a granular ability to deploy to the various areas of the support and engineering teams. Integration to ITSM platforms ensures that information from the platform flows in real time to the right people.

Incentivized

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• unlimited APEs included
• all modules under one platform
• overall cost savings when compared to buying multiple APEs and modules, NetFlow NCM, Ipam, etc.

Incentivized

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

• Please fix the time zones issue. Events are in UTC, Charts in the user's Local Time, Alerts come in through with Main Server timestamp - it's all over the place & it's been like that for so long. We are a large corp, the teams span time zones and trying to work with teams across the globe is made so difficult by this.
• The inability to ingest the tags from AWS Cloud watch and the countless posts / feature requests on thwack complaining about this that just get ignored. It's such a basic feature of Cloud & I don't want to have to own a different product to use such an fundamental part of cloud.
• Maintenance Windows - why can we not set a reoccurring window from the web ui in 2022?
• SAM - Manage applications, why is there no search bar to filter through applications. When you scale out to enterprise size this is so annoying trying to guess which page to land on to find the application / device I'm looking for.
• http://hostname/Orion/APM/Admin/Applications/Default.aspx
• Half baked features being released - Log Analyzer shipped with no resources for the node details page. The Free version from 2016 had more available in it.

Incentivized

It is a very good product and it helps our organization.

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

- decent ease of use - good training materials - good documentation - acceptable level of expected knowledge

Incentivized

It was up than Dynatrace

Incentivized

Looks good at the moment

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

We generally use Ignio AIOps. It is flexible and works well for AIOPS.

Solarwinds has the best overlap of the two others I've mentioned - the other two tools (Datadog and Dynatrace) are great in their own way but Solarwinds is just good at everything; if I had to pick one tool of the above, it would be Solarwinds for the compatibility and ease of use, the other tools are more focused on being great at certain things while Solarwinds is the jack of all trades.

Incentivized

Quite Scalable!

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.

• Helps us maintain application availability
• Helps us shorten unplanned downtime
• Provides these benefits at a fair price

Incentivized