IGT Customer 360 vs. Userlane

IGT Customer 360

Userlane

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
IGT Customer 360	Score 0.0 out of 10	N/A	IGT‘s Customer 360 is an Artificial Intelligence (AI) enabled analytics framework for the customer experience that helps companies understand their customer profiles, purchase behaviour and engagement preferences using combinations of customer attributes, algorithm outputs and product & purchase preferences.	N/A
Userlane	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the…	N/A

Pricing

IGT Customer 360

Userlane

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
IGT Customer 360	Userlane
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

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The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.

More Pricing Information

Community Pulse
	IGT Customer 360	Userlane

User Ratings
	IGT Customer 360	Userlane
Likelihood to Recommend	- (0 ratings)	9.1 (0 ratings)
Usability	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	IGT Customer 360	Userlane
Likelihood to Recommend	No answers on this topic	It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Easy to implement, started within a day on our live stage. Superior user onboarding. Excellent customer support. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	Currently only for web-based applications. Some vendors have a lower price point. Verified User Anonymous Read full review
Usability	No answers on this topic	Easy to use content editor, no specific knowledge needed Super fast to create interactive guides, went live within days Clean and actionable analytics, not too bloated Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	WalkMe Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful Whatfix Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns Pendo Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees Verified User Anonymous Read full review
Return on Investment	No answers on this topic	It save a lot of money in Training It save a lot of expenses in Travel expenses for physical Training and support Easy to use,It helps to increase the productivity of employees.So you save lot of money Incentivized AN Ashish Ranjan Naik Vice President of Sales Read full review
ScreenShots		Userlane Screenshots