illumin vs. Zoho Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 illumin | N/A | Small Businesses (1-50 employees) | illumin is a fully cloud-based research and knowledge data management tool. It is not merely a help desk option. It collects, records, quantifies, and precis's request queries from an organisation's users and provides responses to them from researchers. The resulting requests and responses becomes a comprehensive, audited database of information that can be easily shared. The knowledge base that is built can be searched by users and researchers alike. With its analytical reporting feature and… | N/A |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | Free demonstration available | A discount is offered for yearly billing. | ||||||||||||||
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| illumin | Zoho Desk | |
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| Likelihood to Recommend | - | 7.8 |
| Usability | - | 9.4 |
| Support Rating | - | 8.7 |