Image Relay vs. MediaValet

Image Relay is perfect for a creative team that is putting out a lot of content and always creating more. It works great with freelancers and has customizable access for different groups of individuals. I have not seen the PIM side of things with Image Relay. Management chose a different system for our PIM but it was prior to learning about Image Relay. The system we have for PIM seemed more robust for syndicating to multiple channels, however, it does not have the collaboration a creative team needs as Image Relay does.

Incentivized

MediaValet is an exceptional tool for our end users. We upload the images and they find them. Most often with great ease. Had we known how many images we would be adding, and our different audiences from the start, we might have set up our file structure a little differently.

Incentivized

• Image Relay keeps things organized well
• It's SO easy to create upload links and send them to people when you need materials from them. I love that you are emailed when someone uploads to a folder you created.
• The support team is great at Image Relay too—I've rarely had any problems, but when I do or have questions they respond very quickly!

Incentivized

• We love Portals, as a means of creating, editing and sending collections of pictures
• The tagging system allows for end users to find our photos, without knowing where we put them
• The system is quick
• Apart from our initial edit for size, customers gets full sized uncompressed files

Incentivized

• The AI tagging terms are too generic to really be helpful to us.
• When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly.

Incentivized

• More flexibility/features when using Lightboxes
• Replace an old version of an asset with a newer one without having to check-out, then check-in
• Sharing an asset or a set of assets via a share link -- would be great to generate shorter, dynamic URLs for sharing as opposed to the longer string URLs it currently generates

Incentivized

I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.

Incentivized

The product is the best we've seen. Others on staff who use our partner's DAMs have commented that our Media Valet DAM is far and away the best they've seen. I can't say enough about Media Valet's customer service. It has been consistently helpful, quick to respond and very reliable.

I didn't have to be trained to figure out how to use it, everything is straight forward which is important when you have a lot of external-facing users on this platform. The folders help you navigate what you have but I also use the search feature a lot if I'm not sure what I'm looking for.

Incentivized

New staff is able to use our DAM with an hour of training.

Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!

Incentivized

The team is very responsive to requests and makes a point to provide feedback or status updates before confirming solutions.

Incentivized

The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.

Incentivized

I mainly use MediValet to send special medical images to our partners. Collaboration with other companies is very simplified through MediaValet. The qualitatively uploaded images can be excactly assigned and organised through various filters. It is much clearer and easier for our partners to understand when the images have been accurately labelled and assigned beforehand.

Incentivized

The decision really seemed to come down to the interface, the value, and the approach to innovating how the assets were stored and accessed. It was important to us that our DAM has plenty of features and options while also not being over-designed or overcomplicated. It needed to have a flow and logic to it so that we could do more while not being overwhelmed or lost in the product. In all of these areas, Image Relay really seemed to stand out among the rest.

Incentivized

They really are very different platforms. MediaValet offers much more control over who has access to files and how they are downloaded, as well as offering conversions of some files such as JPEG to PNG or TIFF. Also, through user profiles, you can grant access to a specific path to some users and not others, so it has a lot of customization. The other platforms are just for storage and sharing but there is no user control.

Incentivized

• It is a huge time saver for our team
• It enables us to quickly share information and files internally as well as with customers and vendors externally.
• Being able to share files in real-time makes our decision process faster, more accurate, and far more effective.

Incentivized

• Easier to send specific files to other people
• Can combine different assets in an aesthetically pleasing website like platform with Portals to present
• Gives peace of mind knowing that our files could be deleted from our system, but MediaValet has the backup

Incentivized