TrustRadius: an HG Insights company

iMind vs. Sprinklr Service

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iMind

    Score10 out of 10
    N/AMind allows its users to set up video conferences with up to 200 speakers (video+audio) or up to 1000 speakers (audio). Mind’s option of customization video quality is tailored for launching conferences during periods of network overload. Meanwhile, Mind also implements a variety of instruments for workspace organization. For instance, Mind released an opportunity for sharing the boards that allows all participants to edit them together during meetings and brainstorms. Mind has its own file…

    $9.99

    per month per user

    Sprinklr Service

    Score8.5 out of 10
    N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    iMindSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    iMindSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    iMindSprinklr Service
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of iMind and Sprinklr Service
    Feature
    iMind
    9.4
    2 Ratings
    Sprinklr Service
    -
    Ratings
    High quality audio10.02 Ratings00 Ratings
    High quality video10.02 Ratings00 Ratings
    Low bandwidth requirements9.02 Ratings00 Ratings
    Mobile support8.72 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of iMind and Sprinklr Service
    Feature
    iMind
    10.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Desktop sharing10.02 Ratings00 Ratings
    Whiteboards10.02 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of iMind and Sprinklr Service
    Feature
    iMind
    10.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Calendar integration10.02 Ratings00 Ratings
    Meeting initiation10.02 Ratings00 Ratings
    Record meetings / events10.02 Ratings00 Ratings
    Slideshows10.02 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of iMind and Sprinklr Service
    Feature
    iMind
    10.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Live chat10.02 Ratings00 Ratings
    Audience polling10.01 Ratings00 Ratings
    Q&A10.01 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of iMind and Sprinklr Service
    Feature
    iMind
    10.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    User authentication10.02 Ratings00 Ratings
    Participant roles & permissions10.02 Ratings00 Ratings
    Confidential attendee list10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of iMind and Sprinklr Service
    Feature
    iMind
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of iMind and Sprinklr Service
    Feature
    iMind
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    iMindSprinklr Service
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)