iMIS vs. StarChapter

iMIS is great for membership associations who need one place. I love their contact database, I just wish we could pull reports easily from their system and publishing would not freeze when making changes to our website. Everything that does work correctly is really easy to set up.

Incentivized

StarChapter is a great tool to send blast communications to your clients. It is also a great tool for tracking revenue. The only thing I do not appreciate is that it is not user friendly or intuitive.

Incentivized

• iMIS has many modules that can be purchased seperately based on the organizations needs.
• The CMS component enables you to build member websites to display member profiles and implement business processes for the members.

Incentivized

• Tracks expiring members
• Tracks registrations
• Set-up outgoing communications with members
• Internal payment processing system for reports

Incentivized

• It was difficult for various departments to customize the functionality of iMis without it impacting the organization as a whole.
• I often felt restricted and limited when using iMis. I do not feel that this software is current with today’s technology.
• It did not sync well with Authorize.net. Therefore, I had to do double data entry. This let to me needing to hire on more staff.

Incentivized

• Website's back-end could be more updated with templates that are editable like wordpress
• Back-end email generator could function like a Constant Contact or MailChimp with features to make emails nicer and more modern looking
• More customizable fields that could be added to any form

Incentivized

They create these long chains of responses. So for everything you write in they repeat what you wrote and then respond to it. It gets very confusing trying to figure out where the conversation is sometimes especially on a long trail of back and forth.

Incentivized

I wasn't involved with the selection process, but for anything that I have experience with that is specifically for associations, iMIS Engagement Management System stacks up pretty well. It doesn't compare well to the others like a Salesforce or Marketo, but it's not really meant to. Many times those products are out of the price range for associations.

Incentivized

I didn't select StarChapter it came with my role. But if they continue to improve, I see no reason to change either.

Incentivized

• We measure ROI in terms of changed lives, not revenue since we are a church and a non-profit organization. As our church has grown, we have been better equipped to identify new visitors, follow-up on the physical and spiritual needs of our membership and give away leadership to our members.

Incentivized

• It helps us to track revenues.
• It helps us to track attendees’ information.
• It is a great tool for sending email blasts.

Incentivized