Infosec IQ vs. Proofpoint Security Awareness Training

If the company is very small, the Infosec IQ solution might be a little overkill. However, for a medium to large company, I think Infosec IQ is a great tool for providing cybersecurity training, reporting, and assessment testing for all employees. Based on the information gathered during training, testing, etc., it allows the cybersecurity manager to focus on what employees need additional training or potential weak spots in the current training. This is important information to report to senior leadership. It also serves to meet cybersecurity awareness training that may be a compliance requirement for customer contracts, governmental standards, etc

I think that Proofpoint is the best product on the market for Security Awareness Training. They make it easy, they have taken all the guess work out of it. You are supplied with everything you need to have a successful program and you don't have to be a "teacher" to do this. They have taken all of the guess work out of it.

Incentivized

• Set it and forget it: Multiple recurring options for campaigns to run automatically.
• Program assistance: The team at InfoSec creates content intended to meet annual training needs and produces how-to and promotional content to help guide resellers in packaging and deploying.
• Integrates with O365 and can deploy a button to minimize false alarms from employees when they accurately identify training spam.

Incentivized

• The report phish Outlook add-in button has had a positive influence on our users. We have many users regularly reporting suspect phish emails.
• The templates for the phish campaigns are very up to date, using real life recent phishing attacks. This makes our phishing campaigns much more realistic.
• The training modules from PSAT are very effective and useful with our LMS system.

Incentivized

• In our case, being in Mexico, a limit to the type of content we can use is the Spanish translation. Not all resources have this option.
• You can set dates for your monthly campaigns, but you are unable to set a time for their launch.

Incentivized

• The platform provides options for many different reports (with some customization options), however, there are reports that I would want that are not available.
• Adding new staff (we have a lot of turn-over) into an existing training plan can be cumbersome for the system administrator. Although End-User Sync can be set-up to "add" new users to the system, the new users still need to manually be added to the assignments and sent past assignments to complete. (NOTE: this was made more difficult because of our decision to implement a training plan the way we did).
• Some of the ThreatSim campaigns (simulated phishing or malicious attachment emails) will only work if you are using their PhishAlarm plug-in (add-on button for Outlook, etc. for users to easily report suspected threats). Our users access email by iPhones, Android, iPads, PCs, and Macs. PhishAlarm cannot be used for all of these platforms.

Incentivized

because with infosec we are able to achieve our goals regarding training awarness, and we are really satisfied with frecuency they update their content, so our users never get bored with the courses and campaigns we run monthly, they also have a great support team, and we can also have role courses

Incentivized

• The product is great for what we use it for
• We have a good relationship with our vendor/Proofpoint, which I believe is needed to be successful in Security Awareness and using tools like this
• The package/service as a whole is incredibly helpful
• The integrations with Proofpoint's Trap is one of the most valuable things we could do. It turns your entire email user base into members of IT security, to be on the look out to report cyber attacks, and have them pulled out of everyone's email if the email is condemed/found malicious.

Incentivized

They continue to work on the interface but there are still weird places where you have to hover to see options come up, weird navigation sometimes. Administering is not my favorite part of it. Need to increase their capability for uploading your own training.

Incentivized

Overall, PSAT is integral to what we do. PSAT is a helpful tool to help us improve our employees ability to recognize, report, and respond to phishing. It works for us to use a longterm partner, who is incredibly helpful/supportive, and also bringing Proofpoint's greater cybersecurity & attack intelligence into PSAT. Honestly, we are pretty happy and would make the choice to go with PSAT again (we evaluated the major players in the space via Gartner's Magic Quadrant). The team behind the products are excellent and the product of itself is both intuitive and expansive. This combination allows us to reach our 10k+ employees who are located in over 20 countries

Incentivized

I’ve never experienced an outage

Incentivized

InfoSec system has been up 100% since we started. never had a latency issue

Incentivized

We've gotten great help when we needed it. When our IT guy left who managed security, we had limited knowledge internally with all of the configuration and implementation. Support helped get us running quickly. They spent an hour or so with the new IT person and they hit the ground running. That was super easy.

Incentivized

I have never had any issues with receiving support and have always had my questions answered in a timely manner. When we do have suggestions, the support has been ready to step in and provide advice or take our suggestions seriously. But normally, there aren't any issues that come up when using this product.

Incentivized

Efficient and effective. Responsive

Incentivized

preparing a presentation and a step by step was really easy

Incentivized

It is so very easy to set up and use and get going with, which makes the implementation process very quick and efficient.

Incentivized

When evaluating potential solutions for their effectiveness and return on investment (ROI), several factors stood out in our decision to choose Infosec IQ: Single Sign-On (SSO) Integration, excellent Support and Customer Service: and scalability/flexibility:

Incentivized

The "Managed Service" (a dedicated ProofPoint Account Rep c/w weekly status calls) significantly reduces the resource demand on the area within your company managing the program. The KnowBe4 Platform does all the same stuff (Training Modules, Reports, ThreatSim Tools), but you (or your staff) need to do considerably more work to manage the Overall Program. The uplift in cost for this service is minimal.

Incentivized

It’s designed for small and large companies

Incentivized

• InfoSec IQ has been a profitable addition to our security stack. After getting everything set up, the normal profit margin per customer is 65% - 75%.
• Many cyber-security insurance policies require some form of mandatory employee security training, and some policy premiums can be reduced based on your organization's training statistics.
• It has allowed us to have a common "cyber-security" language with our customer base, making support requests flow smoother and breaches addressed quicker. It also lets us establish and enforce a more security-aware workplace tone with our customers.

Incentivized

• I don't think there are hard and fast numbers when it comes to Security Awareness ROI, as it would be next to impossible to come up with any defined metrics.
• Phishing campaigns vary in their effectiveness, what I've found is that there is always something that will trigger your employees to click. Finding what that is for your company can help you train everyone to see the red flags.

Incentivized