inteliPhy net vs. ManageEngine ServiceDesk Plus

inteliPhy net

ManageEngine ServiceDesk Plus

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
inteliPhy net	Score 0.0 out of 10	N/A	N/A	$57 per year
ManageEngine ServiceDesk Plus	Score 9.2 out of 10	N/A	ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.	$10 Starting Price Per Month

Pricing

inteliPhy net

ManageEngine ServiceDesk Plus

Editions & Modules

Basic: $57
per year

Standard: $10.00
Starting Price Per Month
Professional: $21.00
Starting Price Per Month
Enterprise: $50.00
Starting Price Per Month

Offerings

Pricing Offerings
inteliPhy net	ManageEngine ServiceDesk Plus
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	inteliPhy net	ManageEngine ServiceDesk Plus
Considered Both Products	inteliPhy net No answer on this topic	ManageEngine ServiceDesk Plus Fahad Hossain IT Executive Chose ManageEngine ServiceDesk Plus I use Jira Service Management in my personal lab environment to explore its features and DevOps integrations. While it's powerful and flexible, I find ManageEngine ServiceDesk Plus more user-friendly and practical for enterprise IT environments. Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Spiceworks was free, which obviously had both benefits and limitations - I will say that the community around Spiceworks has always been great. If we could replicate that experience with the ME user base, it would be terrific. Incentivized Helpful? Hüseyin Dal Head of Enterprise Systems Chose ManageEngine ServiceDesk Plus Jira Service Management is one of the strongest rival of Manage Engine Service Desk Plus. If we compare, both of them are really good for incident management and workflows. But when time to decide, Manage Engine Service Desk Plus is front of Jira Service Management with a few … Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus ManageEngine ServiceDesk just had the right combination of features available that our business required, and a more reasonable price than some of the other products that were looked at. Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Compared to Cherwell, SDP is much much faster, and easier to deploy, set up, and use. But it does not have automation, and has limited customization. Since it is smaller and easier, it does not require any development effort. On the other hand, it is far more expensive, … Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus We decided to make the change to move from ManageEngine Service Desk Plus to Spoke for our ticketing system solution. We have never looked back. Everything from the UI to the AI-driven auto responses is "night and day" better. It isn't even a question and we wouldn't be … Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Zendesk Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Spiceworks was free and was not a good looking interface. With ServiceDesk Plus we are able to brand it specifically for our company. Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Zendesk is more intuitive and has a better interface. We have other areas on campus like our front facing students center that use Zendesk. Zendesk provides better in-depth reporting and is easier to roll-out to other areas on campus. Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus none Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus We are actually moving away from ServiceDesk Plus to JIRA Service Desk. This is because of the flexibility that JIRA offers versus the more "locked in" fields in ServiceDesk. It also is going to allow us to better customize our requests and track our SLAs on different types of … Incentivized Helpful? Randy Munroe Disaster Recovery Analyst Chose ManageEngine ServiceDesk Plus We use Jira and Spiceworks in different departments in our company, but neither had the features we were looking for when it comes to end user facing help desk solutions. Jira is great for our coding/development teams but it doesn't have the ease of use that service desk plus … Incentivized Helpful? JD Jason Dupuis Service Desk Team Lead, Tier 2 Chose ManageEngine ServiceDesk Plus Just ended up being the winner of the tortoise race. Showed the most promise but costs to fulfill those promises made it fall short of expectations. Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Spent a lot of time reviewing these type of software packages, this one does more right in a webified package. GotoAssist has the remote capability but lacks the resolution tracking of ServiceDesk Plus. Incentivized Helpful? Kayla Streeter Information Technology Administrative Assistant Chose ManageEngine ServiceDesk Plus We are able to do more things on SDP other than what TrackITcould do. And we went paperless, something TrackIT couldnt do. Incentivized Helpful? Verified User Anonymous Chose ManageEngine ServiceDesk Plus Great overall ticketing system. Everything is very organized. Easy for someone to learn quickly without even seeing the product before. Incentivized Helpful? NC Norman Chambers IT Desktop Support Manager Chose ManageEngine ServiceDesk Plus No contest. Remedyforce required a full time investment to understand the use of cryptically named variables, so all changes needed to be made by a specially trained administrator. Remedy had terrible problem handing capability. ServiceDesk Plus is a polar opposite - most … Incentivized Helpful?

Features

inteliPhy net

ManageEngine ServiceDesk Plus

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	inteliPhy net - Ratings	ManageEngine ServiceDesk Plus 7.1 Ratings 13% below category average
Organize and prioritize service tickets	00 Ratings	8.00 Ratings
Expert directory	00 Ratings	5.00 Ratings
Service restoration	00 Ratings	5.00 Ratings
Self-service tools	00 Ratings	8.00 Ratings
Subscription-based notifications	00 Ratings	6.00 Ratings
ITSM collaboration and documentation	00 Ratings	10.00 Ratings
ITSM reports and dashboards	00 Ratings	8.00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	inteliPhy net - Ratings	ManageEngine ServiceDesk Plus 7.7 Ratings 6% below category average
Configuration mangement	00 Ratings	9.00 Ratings
Asset management dashboard	00 Ratings	8.00 Ratings
Policy and contract enforcement	00 Ratings	6.00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	inteliPhy net - Ratings	ManageEngine ServiceDesk Plus 8.0 Ratings 5% below category average
Change requests repository	00 Ratings	7.00 Ratings
Change calendar	00 Ratings	8.00 Ratings
Service-level management	00 Ratings	9.00 Ratings

Best Alternatives
	inteliPhy net	ManageEngine ServiceDesk Plus
Small Businesses	Atera Score 8.7 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	KACE Systems Management Appliance Score 10.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	KACE Systems Management Appliance Score 10.0 out of 10	SymphonyAI IT Service Management Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	inteliPhy net	ManageEngine ServiceDesk Plus
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	6.0 (0 ratings)
Usability	- (0 ratings)	7.0 (0 ratings)
Support Rating	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	inteliPhy net	ManageEngine ServiceDesk Plus
Likelihood to Recommend	No answers on this topic	The cost for what you get is very good. The amount of additional functionality is great too - we originally went in expecting to use it for just a helpdesk but eventually it evolved into change management and asset tracking. We also started using the invoicing addon which helped massively and allowed us to track items from point of purchase to decommission. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	It's very simple to submit and handle ticket for both user and Engineer. Set some customize template for intent replay or job done reply. SLA management is the good option to maintain workflow. There is solution option where user can resolve their common issues. Incentivized Fahad Hossain IT Executive Read full review
Cons	No answers on this topic	When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct. Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though. When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet. Incentivized Kayla Streeter Information Technology Administrative Assistant Read full review
Support Rating	No answers on this topic	Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service. Incentivized Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	No contest. Remedyforce required a full time investment to understand the use of cryptically named variables, so all changes needed to be made by a specially trained administrator. Remedy had terrible problem handing capability. ServiceDesk Plus is a polar opposite - most customization is done using plain English and simple screens. Incentivized NC Norman Chambers IT Desktop Support Manager Read full review
Return on Investment	No answers on this topic	It has provided better visibility to upper management in terms of the scale of the workload of the IT department It has allowed licensed software to be tracked more efficiently, allowing redundant license to be reclaimed, rather than additional ones being purchased It has fulfilled the requirements for multiple audits, including Microsoft audits, as it allows the assets and their software to be tracked Incentivized Verified User Anonymous Read full review
ScreenShots