Intellect QMS vs. Sauce Labs

The QMS is well suited for standardizing the steps that go along with a process. The workflows and activity ownership makes it very easy to make sure that processes are completed according to the way the workflow is displayed. It becomes very simple to track down the stage at which a process is at. Processes are done in a linear orderly manner.

Incentivized

Access to specific devices is good, as well as access to a specific browser/platform. We are not able to connect our dev environments to Sauce Labs because the devices are put in our VPC. Some versions are not available like iPhone with iOS 12.1. With iOS, there is limited/no support for push notifications without real devices due to Apple's provisioning profiles.

Incentivized

• The applications are linked to each other so that activities can be shared, collaborated and escalated in one platform.
• Applications are sufficient "out of the box" but can be configured easily with its intuitive Design tools.
• Users can go to their personal dashboard to stay on top of their tasks across multiple applications and monitor status of activities in progress.
• The workflow-based applications keep activities moving forward efficiently but following standard processes.

Incentivized

• Gets good people to work for it. These guys and gals are freed and just want you to succeed.
• Sauce Labs listens to what the customers want. (Though I could still use an AWS East-1, hint-hint.)
• They come to us when we ask, so that is pretty cool.

Incentivized

• Although the configuration is a "no code" approach, there is a learning curve to effecting design changes.
• The user guide documentation provided is OK for administrators but needs to be more user-friendly for general users.
• Importing "legacy" data from existing processes can be cumbersome.

Incentivized

• Cost: it's a little bit pricey, but I don't pay the bill so I'm not complaining too much there. Overall, I'd say the price isn't ridiculous but it's not inexpensive.
• Logs: I don't find their logs very useful for front-end web tests, I usually refer to my own logs if I have a bug/issue/error that needs investigation.

Incentivized

I love how it's super easy to use. Not only that but it ensures security and it always has great updates to ensure that it continues to be awesome. Also, I love how nice the people there are too. Their support tea is amazing. Anytime, I have a question, they are super speedy to answer.

Incentivized

There is always resistance to change, but users are finding Intellect QMS to exceed their expectations as we migrate from our legacy "island" Sharepoint-based processes. Training is actually easiest to do hands-on, and users can learn quickly and then help train others. Users appreciate the personal navigation dashboard and the familiarity of the interface from one application to another. The workflow-driven applications are intuitive and make the system easy to navigate for all levels of users, although the learning curves will vary. The "Design-Test-Live" approach facilitates the implementation of configuration changes suggested by users.

Incentivized

I think Sauce Labs is great and I've been using them since late 2014. With that said, I'm very used to how their interface works and how to get what I need. I think if a brand new user would come in and use it, it would still be easy, but maybe not as easy as it is for me. That's why I rate this area a 9 instead of a 10. Still great though!

Incentivized

Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.

Incentivized

The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.

Incentivized

The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started

We considered other "out of the box" platforms and decided to partner with Intellect QMS because of the ease of implementation and scalability. We went through a lot of demos and preferred the Intellect QMS user interface and responsiveness of the customer support team. The cost was competitive to launch and will allow us to add users and applications as we continue to grow. Many of the customer testimonials we reviewed pointed to Intellect QMS as the best fit for our organization.

Incentivized

Firebase is pay per use and so was difficult to work out the true costings, it also felt more developer focussed whereas Sauce Labs had better Appium support for our Automation team. AWS Device Farm appeared to require either Android or iOS and we wanted both, so that wasn't a great fit. It was also not possible to run Cucumber tests on Android in AWS but this may no longer be the case, but it was another unknown for us and not worth the risk. Sauce Labs explicitly mentioned Cucumber support.

Incentivized

With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.

Incentivized

• Users appreciate the time and effort saved by having all of the QMS functions connected and in one place, without having to rely on emails, Sharepoint links multiple modes of communication to keep track of their activities and responsibilities.
• The no-code platform means we don't need IT support to maintain and configure the applications. One administrator was able to get the system launched and effective in just several weeks, with ongoing training and customization as users and applications are added.
• Our organization was recently certified to ISO 9001:2015. Intellect QMS helped us to navigate internal and audits confidently and effectively.

Incentivized

• Provided an ability for us to run 55,000+ tests/month across all browsers.
• Gave us an opportunity to showcase the great things we have done in quality using Sauce Labs. This was through a white paper and an opportunity to speak at Sauce Con. People in our company have a far better appreciation for the what we do and how far we have progressed in the quality space.

Incentivized