Islam Farrag
Social Media Manager
Chose Sparkcentral (discontinued)
Comparing Sparkcentral with other platforms might be a bit unfair! the platform stands out in so many areas, to be honest.
Interactions Digital Roots vs. Sparkcentral (discontinued)
Interactions Digital Roots vs. Sparkcentral (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A | |
 Sparkcentral (discontinued) | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
| Interactions Digital Roots | Sparkcentral (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | Pricing is based on program scope. Please contact Digital Roots for pricing details. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Interactions Digital Roots | Sparkcentral (discontinued) | |
|---|---|---|
| Considered Both Products | Interactions Digital Roots No answer on this topic |  Sparkcentral (discontinued)  Michael Chorley Digital Analyst Chose Sparkcentral (discontinued) I like how more focused Sparkcentral is around customer care specifically, whereas Spredfast does a lot of things well but no one thing greatly.  Tukio Machini Social Media Engagement Assistant Chose Sparkcentral (discontinued) Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this …  Eden Wallace Manager of Customer Chat and Social Media Chose Sparkcentral (discontinued) I have used Lithium and Spredfast platforms in the past for social care.  Renn Johnson Social Media Account Manager Chose Sparkcentral (discontinued) I selected Sparkcentral because I am a social media engagement director, so engagement is top priority for me and Sparkcentral does exactly that. It's not focused on marketing, word clouds, etc. It's focused on the incoming social media volume of your brand.  Brent Devey Supervisor Social Media Support Chose Sparkcentral (discontinued) Sparkcentral is an innovative tool and it just works. It works better than other tools we've attempted to use. It's simple and intuitive.  Ellice Soliven Social Customer Care Rep. Chose Sparkcentral (discontinued) Sparkcentral is very organized and robust in terms of using it for customer service/tech support. It allows you to record detailed information about your customers, and provides thorough customer support histories which are very helpful as well.  Steven De Deyne Innovation & Product Development Chose Sparkcentral (discontinued) Engagor,Radian6,HootSuite Pro,RightNow,autonomy explore  Adam Kossoff Social Media Director Chose Sparkcentral (discontinued) While it was more expensive, Sparkcentral blows other competitors away with their comprehensive tools and ease of use.  Andrew (Drew) Johnston Social Media Coordinator Chose Sparkcentral (discontinued) A few months ago we decided it would be smart to look into back up options in case Sparkcentral ever had technical issues (it never has, but we like to have redundancies in place) and I could not find a company or product that offered all the features I love and have become … |
| Interactions Digital Roots | Sparkcentral (discontinued) | |
|---|---|---|
| Small Businesses |  Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
| Medium-sized Companies |  Front Score 7.1 out of 10 | Front Score 7.1 out of 10 |
| Enterprises | Front Score 7.1 out of 10 | Front Score 7.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Interactions Digital Roots | Sparkcentral (discontinued) | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 10.0 (0 ratings) |
| Likelihood to Renew | - (0 ratings) | 8.7 (0 ratings) |
| Usability | - (0 ratings) | 10.0 (0 ratings) |
| Support Rating | - (0 ratings) | 10.0 (0 ratings) |
| Interactions Digital Roots | Sparkcentral (discontinued) | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic |
Islam Farrag Social Media Manager |
| Pros | No answers on this topic |
|
| Cons | No answers on this topic |
 Melinda Cox Digital Care Specialist |
| Likelihood to Renew | No answers on this topic |
Andrew (Drew) Johnston Social Media Coordinator |
| Usability | No answers on this topic |
Islam Farrag Social Media Manager |
| Support Rating | No answers on this topic |
Islam Farrag Social Media Manager |
| Alternatives Considered | No answers on this topic |
|
| Return on Investment | No answers on this topic |
|
| ScreenShots | Interactions Digital Roots Screenshots  |