Fin by Intercom vs. LocaliQ

LocaliQ

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score 8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution
LocaliQ	Score 9.0 out of 10	N/A	LocaliQ is a marketing platform that helps businesses attract and retain ideal customers with a suite of AI lead management and digital agents, marketing automation, omnichannel campaign management, advanced reporting, and expert-led services.	N/A

Pricing

Fin by Intercom

LocaliQ

Editions & Modules

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

No answers on this topic

Offerings

Pricing Offerings
Fin by Intercom	LocaliQ
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

LocaliQ offers both self-serve and premium solutions. LocaliQ’s free, self-serve experience provides access to Free Website Grader, Free Inbound Call Recorder, Chatbot (free and $9.99/month options available), Scheduling Technology (free and $9.99/month options available), and Listings solutions ($9.99/month and $14.99/month options available). For LocaliQ's premium solutions, users are partnered with a LocaliQ expert to create the best marketing plan for their businesses that utilizes a full suite of marketing products.

More Pricing Information

Community Pulse
	Fin by Intercom	LocaliQ
Considered Both Products	Fin by Intercom Verified User Anonymous Chose Fin by Intercom We're using another AI agent too. Fin AI is a little behind, as it needs to start learning from either testing or real conversations, so it can better advise users with accurate information - whereas the other AI agent is learning very fast and needs little to no adjustment of … Incentivized Helpful? SO Scott Olinger Application Support Analyst Chose Fin by Intercom I did not choose which platform our support teams used. But I did not like NetSuite because it sent out a lot of email updates and required the client to reply to the correct email in order to have everything tracked. ServiceNow was pretty similar. The reports in ServiceNow … Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom HubSpot CRM, HubSpot Marketing Hub and Zendesk Suite Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom I used Zendesk briefly but found it difficult to navigate — I often couldn’t tell what was going on or how to simply reply to a ticket. In contrast, Intercom is much more intuitive and user-friendly. Its clean interface and support for multiple communication formats like … Incentivized Helpful? Lorrayne Soares Líder de Produtos Chose Fin by Intercom As explained previously, most of these platforms were focused on tickets, most reports only work with tickets, there is no way to postpone a service without turning it into a ticket, and since our response time target is a maximum of 2 minutes, these platforms were unable to … Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Sprinklr Social, Zendesk Sunshine Conversations, Clarabridge (discontinued), Engagor (discontinued) and Qualtrics XM for Customer Frontlines Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Honestly, we haven't really looked at this, but we do use it for another team because a third-party works with it. Otherwise, I am extremely happy with Intercom and have not looked towards another software. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom It was a long debate before we switched from Crisp to Intercom, but we never regretted that decision. Intercom looks and looks sleeker, works smoother, and has the knowledge base feature, which was our main need to switch. The transition took very little time, so no bumps on … Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Way better than all of them - especially the workflow tool which I don't think Help Scout or Crisp even had. Really easy to manage capacity too through snoozing conversations and customers receiving emails after a response. With HubSpot, there was no way for our users to return … Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Dialpad Support, Talkdesk and SnapEngage Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom This is the first one we tried. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom My main concern at the moment is how the integration looks to the users and Intercom just looks modern and up-to-date. HubSpot is missing this. In the background it always comes down to how you organize your team and processes. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Odoo was, in my opinion, terrible - a jack of all trades and master of none, which is why all teams in the business moved away to bespoke software. Freshdesk - an easier and more organisable way of creating and managing tickets. Although Intercom now has tickets, we're still … Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom At the moment, I only use Supademo to record screen tours. It is very intuitive, has a browser extension, and is perfect for recording the onboarding of new features. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Intercom as a tool is well suited to manage our key metrics with the help of its reports. We have evaluated a lot of tools but Intercom remains the best in terms of report. It helps us maintain OKR's for the support team and track whenever needed. FinAI also has the reporting … Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Personally I have not used any other platforms like Intercom and do not wish to search as of right now. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom The intercom is more intuitive and provides easier management and personalization of our conversations. It's been a while since I used Zendesk, so this might have changed, but Intercom provides a bigger catalog of functionality targeted to product marketing, such as emails, … Incentivized Helpful? Barry Pepper VP of Customer Experience Chose Fin by Intercom Noone has been able to standup to the level of service and product that Intercom gives us. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom To compete with Salesforce, the main point is the pricing. Intercom has a very different budget when it comes to start ups and up and coming companies, which helps. To compete with other platforms, Intercom has a more developed interface and a super completa arrange of tools, … Incentivized Helpful? Ray Zwankhuizen Product Manager Chose Fin by Intercom No idea, see above. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom Several factors as pricing, customisation, ease of use, popularity, user-friendly and the continuous online support as well improvements helped us make this choice. Onboarding new colleagues to Intercom does not even take one day, it is so efficient and intuitive. If the … Incentivized Helpful? Agne Caunt Head of Customer Success Chose Fin by Intercom Intercom is much more flexible and modern than Zendesk, UI is better. Zendesk is better at multiple brand experience and localisation. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom All tools that we used in the past, have a lot of problems on the chat app, our the syncing data between integrations, Intercom has too, but is very less than others. Incentivized Helpful? Samuel Linge Senior Sales Associate Chose Fin by Intercom Intercom has more polish. Incentivized Helpful? Verified User Anonymous Chose Fin by Intercom We used Aircall for many years and it was a great tool, however as we scaled down our phone support usage it became expensive and cumbersome. Intercom phones offered a cheaper solution that turned out to be more efficient for our team to use as well. Incentivized Helpful?	LocaliQ Marilou Schnaderbeck Business Manager Chose LocaliQ LocaliQ is more economical that marketing agencies we've used in the past. Our dollar goes farther. We've also used services from phonebook providers that were getting into the online advertising field. At the time, it was just being introduced so the reps knowledge on the … Incentivized Helpful? Verified User Anonymous Chose LocaliQ Those platforms are self-served, and I have no time to dedicated to just get to the bottom of each one of them. Incentivized Helpful? Verified User Anonymous Chose LocaliQ NA Incentivized Helpful? Angie Cox Director of marketing Chose LocaliQ Bringing new tools next year Incentivized Helpful? JF J.D. Fite Director of Marketing & PR Chose LocaliQ I have always used Local IQ and have been so satisfied I have never shopped around for another product. Incentivized Helpful? Verified User Anonymous Chose LocaliQ LocaliQ was chosen for its comprehensive marketing capabilities, combining localized targeting, digital and print ads, and automated optimizations. While other platforms excel in specialized areas, LocaliQ provided a well-rounded solution tailored to our company goals of … Incentivized Helpful? Verified User Anonymous Chose LocaliQ We chose LocaliQ above a few other sites because they appeared to be the most professional and have the most knowledgable team. They worked with other businesses in our industry and we felt comfortable experimenting with their services. They provided a professional presentation … Incentivized Helpful? JA Jodi A Boyd Community Relations and Marketing Director Chose LocaliQ I have investigated national services like American Eagle and also small market locally owned business like Red Shoes. Each year, I look into at least one other service provider to evaluate our service value. So far, no other company has come close to providing an all around … Incentivized Helpful? Kay Sperduti President, Sperduti Communications Chose LocaliQ Many of my clients have dabbled in Google Adwords then realize they don't want to handle this themselves. Incentivized Helpful? Verified User Anonymous Chose LocaliQ We had not used other products prior to our use of LocaliQ products. Incentivized Helpful? Verified User Anonymous Chose LocaliQ I did not investigate other platforms. My org has had a relationship with LocaliQ prior to my arrival, so I continued that partnership. I guess it's worth adding, we comparison shopped with two other local agencies but the pricing was much better with LocaliQ. Incentivized Helpful? Joe Kelly Managing Partner Chose LocaliQ I prefer the personal relationships that have developed over the years working with LocaliQ. I like that I have a contact person that I can communicate with directly as opposed to a chat or support ticket. Incentivized Helpful? RA Rob Arey Director Chose LocaliQ It was a disaster of a launch, and we quickly ended it. I hope it has got better, and we will, at some point, start a new chatbot with one of our existing relationships. Incentivized Helpful? Verified User Anonymous Chose LocaliQ Wix was very do it yourself. LocaliQ is done for you. Incentivized Helpful? Verified User Anonymous Chose LocaliQ When we review different companies to use for the next year, LocaliQ always stands out against the rest due to the amount we get for the amount of money we spend. Incentivized Helpful? Verified User Anonymous Chose LocaliQ I have not used other products as the last marketing company did not review our information with us. Incentivized Helpful? Ted Hickey VP Chose LocaliQ Tried a couple of other marketing companies, none of which can compare to LocaliQ in terms of capabilities and results. Incentivized Helpful? SG Sharon Goldman Marketing Manager Chose LocaliQ I have been with them for 20+ years Incentivized Helpful? Verified User Anonymous Chose LocaliQ ReachLocal is relatively cost-effective when compared with HubSpot It has all the must-have services for your website and campaign management Incentivized Helpful? Verified User Anonymous Chose LocaliQ I haven't used any competitors listed, but I am familiar with GTMA and have worked with them. Their advertising strategies have been more robust, and I prefer their Google ads and Facebook ads methods over ReachLocals. I like ReachLocals basic report functionality over GTMA's. … Incentivized Helpful? Verified User Anonymous Chose LocaliQ I have only used website developers in the past and haven't used any marketing companies. Incentivized Helpful? David Elmasian Managing Partner Chose LocaliQ We used Demandforce prior to moving to ThriveHive. I believe that ThriveHive is just a better overall value in terms of pricing, services and of course the personal guidance you get by having a dedicated coach. Incentivized Helpful? Verified User Anonymous Chose LocaliQ ThriveHive offered the most features at the best price when I set up my site. The ongoing support is great as well. Incentivized Helpful? Tiffany Holmes Managing Director Chose LocaliQ While WordPress provides you with the opportunity to build a custom website, it stops there. ThriveHive has a strong small business marketing suite of products that are integrated into a WordPress-based website while also making it easy for the user to make quick and easy edits … Incentivized Helpful? Marion Aldana Office Manager/Clinical Research Coordinator Chose LocaliQ There are other vendors trying to sell their products. We have maintained business with ReachLocal due to their great customer service. Incentivized Helpful?

Features

Fin by Intercom

LocaliQ

Email & Online Marketing

Comparison of Email & Online Marketing features of Product A and Product B
	Fin by Intercom - Ratings	LocaliQ 7.6 Ratings 3% above category average
WYSIWYG email editor	00 Ratings	7.30 Ratings
Dynamic content	00 Ratings	6.60 Ratings
Ability to test dynamic content	00 Ratings	8.00 Ratings
Landing pages	00 Ratings	6.70 Ratings
A/B testing	00 Ratings	8.00 Ratings
Mobile optimization	00 Ratings	7.30 Ratings
Email deliverability reporting	00 Ratings	9.00 Ratings
List management	00 Ratings	7.10 Ratings
Triggered drip sequences	00 Ratings	8.60 Ratings

Lead Management

Comparison of Lead Management features of Product A and Product B
	Fin by Intercom - Ratings	LocaliQ 7.6 Ratings 12% above category average
Lead nurturing automation	00 Ratings	8.40 Ratings
Lead scoring and grading	00 Ratings	6.70 Ratings
Data quality management	00 Ratings	8.20 Ratings
Automated sales alerts and tasks	00 Ratings	7.20 Ratings

Campaign Management

Comparison of Campaign Management features of Product A and Product B
	Fin by Intercom - Ratings	LocaliQ 7.8 Ratings 5% below category average
Calendaring	00 Ratings	9.50 Ratings
Event/webinar marketing	00 Ratings	6.00 Ratings

Social Media Marketing

Comparison of Social Media Marketing features of Product A and Product B
	Fin by Intercom - Ratings	LocaliQ 7.8 Ratings 16% above category average
Social sharing and campaigns	00 Ratings	8.10 Ratings
Social profile integration	00 Ratings	7.60 Ratings

Reporting & Analytics

Comparison of Reporting & Analytics features of Product A and Product B
	Fin by Intercom - Ratings	LocaliQ 8.0 Ratings 16% above category average
Dashboards	00 Ratings	7.80 Ratings
Standard reports	00 Ratings	8.10 Ratings
Custom reports	00 Ratings	8.20 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Fin by Intercom - Ratings	LocaliQ 9.0 Ratings 33% above category average
Customizability	00 Ratings	9.00 Ratings

Best Alternatives
	Fin by Intercom	LocaliQ
Small Businesses	LocaliQ Score 9.0 out of 10	Kentico Xperience Score 8.2 out of 10
Medium-sized Companies	Piper the AI SDR by Qualified Score 9.2 out of 10	Kentico Xperience Score 8.2 out of 10
Enterprises	Conversica Score 9.9 out of 10	Kentico Xperience Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Fin by Intercom	LocaliQ
Likelihood to Recommend	8.3 (0 ratings)	8.9 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)	- (0 ratings)
Usability	8.8 (0 ratings)	8.5 (0 ratings)
Availability	9.1 (0 ratings)	- (0 ratings)
Performance	9.1 (0 ratings)	- (0 ratings)
Support Rating	5.7 (0 ratings)	- (0 ratings)
Online Training	7.4 (0 ratings)	- (0 ratings)
Implementation Rating	6.6 (0 ratings)	- (0 ratings)
Product Scalability	9.1 (0 ratings)	8.5 (0 ratings)

User Testimonials
	Fin by Intercom	LocaliQ
Likelihood to Recommend	While Fin is an awesome investment, the setup and tuning of responses to meet brand alignment and delivery have taken some time. If you prioritize not just resolution rate and accuracy, but style and delivery, it's a bigger lift. However, for the vast majority of businesses, the step and its impact on resource management are a worthy investment. Incentivized Verified User Anonymous Read full review	LocaliQ is phenomenal at s multichannel marketing approach. It is incredibly effective and efficient to run all of these simultaneous campaigns through one company. As a small nonprofit, we would not have been able to have the reach LocaliQ gave us if we had opted to use multiple companies. It would have been too much for our staff to handle. Incentivized SR Sarah Rose Capital Campaign Manager Read full review
Pros	Great UI - everyone has their own inbox but can still see all incoming messages. Fin AI - we love the AI functionality, it saves tons of time of the team. Automated emails - we configured Intercom in a way that it uses a lot of information we have about our users (e.g. their subscription, date of upgrade, etc.) so that we can use it to automate communication. Incentivized Verified User Anonymous Read full review	ThriveHive is a smaller marketing team dedicated to helping small to medium sized businesses perfect their marketing messages. ThriveHive is particularity good at understanding how Google, and other search engines work, and have been instrumental in helping my company to grow and evolve. With ThriveHive, you get a dedicated coach who is matched to your type of business. This experience with similar businesses gives your coach a better understanding of your business and the challenges your company faces. My coach is very good at responding to my needs within 1 to 2 business days. Email contacts are fluent and as often as I need, to discuss ideas or questions. I can only speak of my relationship with my coach, and I am very pleased. I feel that ThriveHive makes every effort to take excellent care of their clients, and makes you feel like you are their most important customer. I definitely believe that this is one of ThriveHives' greatest assets. Incentivized Jeff Siegel Owner / Photographer Read full review
Cons	Some things are repetitive. Ex: If you provide guidance to ask a follow-up question, it'll ask that follow-up question each time. It'd be cool to have a "vibe" check for auto-sorting. Ex: We have responses to our outreach feed into Intercom. It'd be cool to have a way to auto-sort based on if they ask a detailed question or just a plain "interested" response. It'd be cool if Fin by Intercom flagged conversations, like it a customer seemed agitated, for the team to review. Incentivized Verified User Anonymous Read full review	The email content editor could use some additional bells and whistles, it cannot handle some more advanced functions, but for the basics it is more than adequate. Options for website creation are a bit limited and the turnaround time can be a bit lengthy at times because of the volume they do. Tracked phone lines can be a bit pricey, but not exorbitant. Incentivized David Elmasian Managing Partner Read full review
Likelihood to Renew	It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ Incentivized Ariana Thompson Support Operations Read full review	No answers on this topic
Usability	It takes a bit of getting used to. It's easy to start off with simple pieces of answering queries, etc. The real part is when one tries to use workflows with triggers and automation. Then, it can be a whole different experience. I would love to see it being much simpler in terms of usability there. Incentivized Verified User Anonymous Read full review	Overall usability pretty good. If we would have gotten better return on our advertising dollar I would have continued with them - their dashboard was very easy to use and the recaps they provided were helpful. They try to put data in bite-sized pieces for the client that are understandable (unlike google's reporting page itself which can be a bit difficult to understand at times). Their team was friendly, semi-responsive, and provided explanations when requested Incentivized Verified User Anonymous Read full review
Reliability and Availability	always there Incentivized Verified User Anonymous Read full review	No answers on this topic
Performance	works perfect Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them. Incentivized LW Lukas Washack Operations Manager Read full review	No answers on this topic
Online Training	Easy to know the learning path Incentivized Verified User Anonymous Read full review	No answers on this topic
Implementation Rating	The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	In my experience, what Intercom has done with Fin by Intercom is far more innovative and forward thinking than other tools I've used. It's intuitive, easy, and they are always releasing new things to make Fin by Intercom even more powerful. Incentivized Verified User Anonymous Read full review	LocaliQ is more economical that marketing agencies we've used in the past. Our dollar goes farther. We've also used services from phonebook providers that were getting into the online advertising field. At the time, it was just being introduced so the reps knowledge on the topic was quiet limited. Incentivized Marilou Schnaderbeck Business Manager Read full review
Scalability	No answers on this topic	As mentioned prior, their ability to utilize and maximize our resources so that we receive the best results on all avenues of marketing and advertising. We see better lead generation, brand recognition and top of mind awareness due to LocaliQ efforts Incentivized JA Jodi A Boyd Community Relations and Marketing Director Read full review
Return on Investment	I like how I don't feel like I need to constantly be monitoring support, especially on weekends It's great that the user will get some response right away, I just need to hope that the response they do get is good enough if I'm awk Incentivized Verified User Anonymous Read full review	Local print advertising enhanced our community presence and strengthened brand loyalty. The automation of PPC and display campaigns has saved our marketing team at least 15-20 hours per week of work monitoring campaigns. Service fees feel steep for the campaigns we run, especially for a business with constrained budgets. Incentivized Verified User Anonymous Read full review
ScreenShots	Fin by Intercom Screenshots	LocaliQ Screenshots