TrustRadius: an HG Insights company

Fin by Intercom vs. Parature (Discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin by Intercom

    Score8.5 out of 10
    N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Parature (Discontinued)

    Score5 out of 10
    N/AParature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017.N/A
    Pricing
    Fin by IntercomParature (Discontinued)
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Fin by IntercomParature (Discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.—
    More Pricing Information
    Community Pulse
    Fin by IntercomParature (Discontinued)
    Considered Both Products
    Intercom
    Chose Fin by Intercom
    Keep in mind that my day-to-day focuses mainly on Help Center/article content. That's all I'm comparing/evaluating in this specific response. Intercom has come a long way in the two years or so that I've been using it. They've made major strides toward feature parity for …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Fin by IntercomParature (Discontinued)
    Likelihood to Recommend
    8.2
    (321 ratings)
    6.7
    (10 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    6.1
    (10 ratings)
    Usability
    8.8
    (228 ratings)
    2.0
    (2 ratings)
    Availability
    9.1
    (1 ratings)
    7.5
    (2 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (10 ratings)
    1.0
    (1 ratings)
    Online Training
    7.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)