Fin by Intercom vs. ServiceNow Customer Service Management

Fin by Intercom

ServiceNow Customer Service Management

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution
ServiceNow Customer Service Management	Score7.8 out of 10	N/A	Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…	N/A

Pricing

Fin by Intercom

ServiceNow Customer Service Management

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

No answers on this topic

Pricing Offerings
Fin by Intercom	ServiceNow Customer Service Management
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

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Community Pulse
Key User Insights
	Fin by Intercom	ServiceNow Customer Service Management
Considered Both Products	Intercom Scott Olinger Application Support Analyst in Information Technology at ThoroughCare, Inc (Computer Software, 51-200 employees) Chose Fin by Intercom I did not choose which platform our support teams used. But I did not like NetSuite because it sent out a lot of email updates and required the client to reply to the correct email in order to have everything tracked. ServiceNow was pretty similar. The reports in ServiceNow … Incentivized Helpful? Verified User Chose Fin by Intercom Intercom as a tool is well suited to manage our key metrics with the help of its reports. We have evaluated a lot of tools but Intercom remains the best in terms of report. It helps us maintain OKR's for the support team and track whenever needed. FinAI also has the reporting … Incentivized Helpful? Verified User Chose Fin by Intercom Intercom has a more intuitive interface in comparison to the rest Incentivized Helpful? Verified User Chose Fin by Intercom faster, more modern Incentivized Helpful?	ServiceNow No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Fin by Intercom

ServiceNow Customer Service Management

Comparison of Incident and problem management features of Fin by Intercom and ServiceNow Customer Service Management
Feature	Fin by Intercom - Ratings	ServiceNow Customer Service Management 7.0 6 Ratings
Organize and prioritize service tickets	00 Ratings	7.66 Ratings
Expert directory	00 Ratings	7.95 Ratings
Subscription-based notifications	00 Ratings	7.15 Ratings
ITSM collaboration and documentation	00 Ratings	4.45 Ratings
Ticket creation and submission	00 Ratings	9.26 Ratings
Ticket response	00 Ratings	6.06 Ratings

Comparison of Self Help Community features of Fin by Intercom and ServiceNow Customer Service Management
Feature	Fin by Intercom - Ratings	ServiceNow Customer Service Management 4.7 5 Ratings
External knowledge base	00 Ratings	4.44 Ratings
Internal knowledge base	00 Ratings	5.15 Ratings

Comparison of Multi-Channel Help features of Fin by Intercom and ServiceNow Customer Service Management
Feature	Fin by Intercom - Ratings	ServiceNow Customer Service Management 6.3 6 Ratings
Customer portal	00 Ratings	7.24 Ratings
IVR	00 Ratings	5.34 Ratings
Social integration	00 Ratings	3.54 Ratings
Email support	00 Ratings	7.45 Ratings
Help Desk CRM integration	00 Ratings	8.25 Ratings

User Ratings
	Fin by Intercom	ServiceNow Customer Service Management
Likelihood to Recommend	8.3 (321 ratings)	7.4 (6 ratings)
Likelihood to Renew	10.0 (21 ratings)	- (0 ratings)
Usability	8.8 (228 ratings)	10.0 (1 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	9.1 (1 ratings)	- (0 ratings)
Support Rating	5.7 (10 ratings)	9.0 (1 ratings)
Online Training	7.4 (2 ratings)	- (0 ratings)
Implementation Rating	6.6 (5 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)

Fin by Intercom vs. ServiceNow Customer Service Management

Fin by Intercom

ServiceNow Customer Service Management

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