Fin by Intercom vs. SoDash (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
 SoDash (discontinued) | Score8 out of 10 | N/A | SoDash was a SaaS based customer engagement management tool that used intelligent prioritisation and instant message routing across social channels to support businesses in providing customer service functions. The product is no longer available. | $28 per month |
| Fin by Intercom | SoDash (discontinued) | |||||||||||||||
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Fin by Intercom | SoDash (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 9.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.8 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 5.7 | - |
| Online Training | 7.4 | - |
| Implementation Rating | 6.6 | - |
| Product Scalability | 9.1 | - |