Fin by Intercom vs. U-Self Serve
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
 U-Self Serve | Score8 out of 10 | N/A | Uniphore headquartered in Palo Alto offers Conversational Service Automation (CSA), which combines artificial intelligence, automation technology and machine learning in order to produce better conversations between call centers and customers. Backed by real-time customer analytics, akeira drives conversations for supporting sales and customer service functions across multiple industries. akeira is designed with a self-service interface and provides real time information, and boasts a human-like… | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Fin by Intercom | U-Self Serve | |
|---|---|---|
| Likelihood to Recommend | 8.2 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.8 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 5.7 | - |
| Online Training | 7.4 | - |
| Implementation Rating | 6.6 | - |
| Product Scalability | 9.1 | - |